Appointments Administrator
The closing date is 19 August 2025
Job summary
Appointments Administrator Band 3 - 25hrs per week - Permanent
North Cumbria Integrated Care NHS Foundation Trust are seeking a Band 3 Appointments Administrator to work within Speciality Medicine Collaborative within the Stroke Department.
You will be responsible for logging outpatient referrals onto the Patient Administration System, forwarding them for triage and contacting patients to arrange an appointment, ensuring that all appointments are booked in accordance within Trust timescales and manage administrative tasks associated with appointments booked via the system. You will also book review appointments as requested and monitor patients who cancel appointments and re appoint them. Preparing all paperwork for clinic
Main duties of the job
Administrationo Responsible for all referrals coming in to the Stroke Department. Forwarding them for triage by the clinical team and contacting patients to book on to the Patient Administration System.o Provide administration and clerical support to the medical secretaries, undertaking word processing, filing, audio typing and photocopying, including clinic letters and general correspondence.o Maintain and establish good levels of communication and liaison with other secretaries, medical staff, other departments and hospitals.o Answer telephones, responding to queries and taking messages, and passing these on to the relevant member of staff.o Comply with the requirements of the Data Protection Act, Access to Health Records Act, Freedom of Information Act and other legislation issued in relation to confidential data.o Ensure up to date awareness and knowledge of Trust wide issues and directives, applying the knowledge in the workplace.o Use electronic patient administration systems, word processing, e-mail, databases and other systems as required.o Record 'referral to treatment' outcomes which may affect the clock 'start' and 'stop' times of a patient's journey.o Prioritise and respond to changing workload.
Educationo Undertake continuing professional development, including mandatory and statutory updating, maintaining a portfolio.o Participate in research, audit and surveys as required
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Date posted
08 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
262-A-25-7304854
Job locations
Cumberland Infirmary
Newtown Road
Carlisle
CA2 7HY
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Cumberland Infirmary
Newtown Road
Carlisle
CA2 7HY
Employer's website
Employer contact details
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Supporting documents
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