Dental Receptionist Carlisle Dental Centre

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk

Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website

Please note the cost of the DBS check is increasing from 2nd December and the new cost will be

Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:

Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.

Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Qualification

Essential

• Minimum of GCSE level qualification in English
• NVQ 3 in business Administration or equivalent experience

Desirable

• CLAIT certificate or equivalent (should include Word & Excel)

Knowledge

Essential

• Good working knowledge of Microsoft Office packages (Word, Excel and Power Point)
• Knowledge of Data Protection Act and patient confidentiality
• Knowledge of Information Governance
• Experience in a customer facing role
• Knowledge of administrative procedures and systems

Desirable

• Experience of using Dentally patient information management system
• Knowledge of the Specialist and Special Care Dental Service Pathway and Criteria
• Knowledge of Local Protocol for accessing Emergency Care via Dental Direct and Triage system.

Skills and Aptitudes

Essential

• Good communication skills, both written and verbal demonstrating sympathy and compassion
• Good keyboard/IT skills
• Patient centred approach to delivery of service
• Understanding of confidentiality and apply the principles in every day working practice
• Good organisation skills and ability to multitask
• Good time management skills
• Ability to deal professionally with enquiries from staff, patients and visitors
• Ability to work on own initiative and part of a wider team
• Ability to prioritise work, meet tight deadlines and work accurately under pressure
• Ability to problem solve
• Ability to deliver high quality service and maintain a high standard of work
• Ability to exercise judgement in dealing with telephone enquiries efficiently and effectively
• Ability to identify any urgent issues and deal with these appropriately
• Ability to lead a team
• Effective delegation skills

Desirable

• Knowledge of local Dental and NHS services
• Customer Care Service training.

Personal Circumstances

Essential

• Well developed interpersonal skills
• Confident in dealing with people at all levels
• Able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good interpersonal skills and communication skills
• Good organisation skills
• Conscientious
• Work effectively and flexibly as part of a team to meet the needs of the services
• Demonstrates reliability, motivation and commitment
• Respond to conflicting demands and multiple tasks concurrently
• Able to travel cross county when required
• Flexible and able to adapt to change

Other requirements

Essential

• Act in ways that support equality and value diversity

Desirable

• Refer to the KSF matrix for appropriate level http://cptportal.cumbria.nhs.uk/SiteDirectory/learningnetwork/Pages/KnowledgeandSkillsFramework.aspx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).