Job summary
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
The Digital Access Management Team is a new team to ensure an integrated process is in place in ensuring access to digital systems. The purpose of the post is:
- to handle data to day tickets across concentrating on more complex queries within the clinical applications/ systems,
- RA smartcards actions attributable to complex queries but able to handle general queries also.,
- responsible for their own performance to support the overall team performance so that improvements can be made across the Board under the direction of the Digital Access Supervisor.
A key feature of this job is the ability to work flexibly to support the customer requirements and the transformational and cultural change journey which is ongoing in the Trust in the decision to bring these functions together. The flexibility will be required to cross cover and support colleagues in the department with a supportive development plan being put in place.
Main duties of the job
Manage and maintain user access, managing tickets and escalating any tickets of concern for new starters, movers/ changers and those leaving the organisation, with a particular focus on the more complex areas of access to the clinical systems ensuring that they are aligned to employed role.
Mailbox and calendar monitoring as directed on a rota. Completing of administrative tasks on rota.
Use developed communication skills to interact with service users/stakeholders on detailed systems information across a range of complex issues to assist in the development of department, systems and processes.
Handle a range of queries and information requests within clinical applications/systems, taking account of conflicting demands and adjusting workload as appropriate. Contribute to the development of standard operating procedures so that continual improvements occur over time.
Monitor own and team performance and look for continual improvements - highlighting discrepancies that these can be remedied.
Complete work aligned to work packages for projects as directed in a timely manner.
Input performance into Inphase performance management tool
Clinical Applications
System password resets, unlocking of accounts and account extensions.
Maintain access controls and system rights across a number of clinical applications systems and carry out appropriate testing and audits. This requires attention to detail and accuracy.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
Please note the cost of the DBS check is increasing from 2nd December and the new cost will be
Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
Please note the cost of the DBS check is increasing from 2nd December and the new cost will be
Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Other requirements
Essential
- oAbility to travel
- oAbility to work as part of a team as well as alone
- oWilling to undertake personal development
- oWilling to work flexibly to meet service demands
- oDevelop a culture that promotes equality and values diversity
Experience
Essential
- oWorking across multiple organisations and in multi-disciplinary teams
- oMaintaining user access
- oAbility to act as Information Asset Administrator
- oDelivery continual service improvements
- oWorking in a technical environment with a Service Desk and associated tools
Desirable
- oWorking within an environment that applied the ITIL Service Management framework
- oWorking within an environment that applied PRiNCE2
- oWorking in the NHS
Skills and Aptitudes
Essential
- oConfidence and capability to deal with staff at all level of an organisation
- oHigh levels of computer literacy
- oExcellent communication skills
- oAbility to learn quickly, cope under pressure and prioritise own workload
- oLogical, flexible and enthusiastic
- oOrganisational and planning skills
- oTeam player
- oProblem solving skills
- oPositive attitude to change
- oDisplay a good understanding of IT skills including Microsoft office
- oAble to learn new technology.
- oOrganised in administrative processes with the ability to work under pressure being responsive to deadlines.
- oAble to work using own initiative
- oAccuracy including data input with attention to detail.
- oWell-developed interpersonal skills and ability to interact with people at varying levels
- oExcellent customer service skills.
- oAbility to multitask and analyse problems , suggest improvements
- oDemonstrate an understanding of knowledge all round RA services.
- oTeam player with ability to motivate others
- oAble to maintain confidentiality and work to security protocols/ensure data protection legislation is adhered to
Desirable
Knowledge
Essential
- oIn-depth knowledge of multiple systems and processes across many departments in the Trust and third party organisations e.g. GP Practice, EMIS synchronisation, cervical screening
- oKnowledge of application administration, registration authority
- oWorking knowledge of the NHS
- oKnowledge of a Microsoft based environment
- oUnderstanding of access method (e.g. Smartcards, Single Sign-On)
- oKnowledge of spreadsheets and databases
- oRecent administrative duties.
- oData input and analysis
- oKnowledge of Information Governance and Data Protection principles.
- oSecurity of access & information controls
- oKnowledge of or experience in Registration Authority Services
- oKnowledge of Clinical Applications
Desirable
- oContract and licence management
- oUnderstanding of NHS Identity Service
Qualifications
Essential
- oEducated to diploma level or equivalent experience
- oGCSE English Language or equivalent.
- oECDL or equivalent IT qualification
Desirable
- oITIL Foundation
- oPRiNCE2 Foundation
Person Specification
Other requirements
Essential
- oAbility to travel
- oAbility to work as part of a team as well as alone
- oWilling to undertake personal development
- oWilling to work flexibly to meet service demands
- oDevelop a culture that promotes equality and values diversity
Experience
Essential
- oWorking across multiple organisations and in multi-disciplinary teams
- oMaintaining user access
- oAbility to act as Information Asset Administrator
- oDelivery continual service improvements
- oWorking in a technical environment with a Service Desk and associated tools
Desirable
- oWorking within an environment that applied the ITIL Service Management framework
- oWorking within an environment that applied PRiNCE2
- oWorking in the NHS
Skills and Aptitudes
Essential
- oConfidence and capability to deal with staff at all level of an organisation
- oHigh levels of computer literacy
- oExcellent communication skills
- oAbility to learn quickly, cope under pressure and prioritise own workload
- oLogical, flexible and enthusiastic
- oOrganisational and planning skills
- oTeam player
- oProblem solving skills
- oPositive attitude to change
- oDisplay a good understanding of IT skills including Microsoft office
- oAble to learn new technology.
- oOrganised in administrative processes with the ability to work under pressure being responsive to deadlines.
- oAble to work using own initiative
- oAccuracy including data input with attention to detail.
- oWell-developed interpersonal skills and ability to interact with people at varying levels
- oExcellent customer service skills.
- oAbility to multitask and analyse problems , suggest improvements
- oDemonstrate an understanding of knowledge all round RA services.
- oTeam player with ability to motivate others
- oAble to maintain confidentiality and work to security protocols/ensure data protection legislation is adhered to
Desirable
Knowledge
Essential
- oIn-depth knowledge of multiple systems and processes across many departments in the Trust and third party organisations e.g. GP Practice, EMIS synchronisation, cervical screening
- oKnowledge of application administration, registration authority
- oWorking knowledge of the NHS
- oKnowledge of a Microsoft based environment
- oUnderstanding of access method (e.g. Smartcards, Single Sign-On)
- oKnowledge of spreadsheets and databases
- oRecent administrative duties.
- oData input and analysis
- oKnowledge of Information Governance and Data Protection principles.
- oSecurity of access & information controls
- oKnowledge of or experience in Registration Authority Services
- oKnowledge of Clinical Applications
Desirable
- oContract and licence management
- oUnderstanding of NHS Identity Service
Qualifications
Essential
- oEducated to diploma level or equivalent experience
- oGCSE English Language or equivalent.
- oECDL or equivalent IT qualification
Desirable
- oITIL Foundation
- oPRiNCE2 Foundation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
