Job summary
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
Information Rights Assistant - Bank work B3
An exciting opportunity has arisen to join the friendly and enthusiastic Information Rights Team.
The Information Governance Department processes a large number of applications to access information under the provisions of the Data Protection Act 2018 and the Freedom of Information Act 2000.
Working closely with other members of the Information Governance department and staff across the Trust, you will process requests for information, preparing disclosures for patients, staff, solicitors and courts.
You will need to be hard working and show flexibility when required to manage the workload. You will need to prioritise tasks, often in the face of competing demands and ideally have a basic understanding of how the Data Protection Act2018 and the Freedom of Information Act 2000 are applied to these requests, though appropriate training will be provided for the right candidate.
To succeed in this role; you will need to have excellent communication skills and the ability to develop working relationships with staff across the Trust, patients and members of the public.
Main duties of the job
The main purpose of the job is to process requests for information in accordance with the Data Protection Act 2018, the Freedom of Information Act 2000 and the Access to Health Records Act 1990.
This includes screening the legitimacy of a requester, undertaking redaction processes in line with the Act(s) and ensuring professional communication to those who are requesting the information.
This role has direct patient contact and there is a need to maintain strict confidentiality in terms of what can be disclosed at appropriate times. The post holder will need to undertake a variety of analytical and administrative work relating to information rights and adherence to key performance indicators (i.e. responding within the relevant time periods).
To undertake the relevant training to ensure you have the correct skills and knowledge
The post holder will also provide secretarial and administrative support if required and be efficient with IT packages, ability to converse with internal and external services ad have a pleasant telephone manner and able to respond sensitively.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
Please note the cost of the DBS check is increasing from 2nd December and the new cost will be
Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
Please note the cost of the DBS check is increasing from 2nd December and the new cost will be
Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Education and Qualification
Essential
- Educated to GCSE level or equivalent to include English and Maths
- Qualification at NVQ Level 3 customer services or administration, or equivalent experience
Desirable
- Recognised Information Governance qualification (or experience)
Experience
Essential
- Excellent IT skills, including keyboard skills and experience of Microsoft Office packages and bespoke databases
- Experience of working as part of a team
- Experience of working in a Customer focused environment
Desirable
- Experience using a Patient Administration System
- Experience of using Adobe Pro software
Knowledge
Essential
- Awareness of the UK General Data Protection Regulation (UKGDPR) and the Data Protection Act 2018 and Freedom of Information Act
- Knowledge of Information Governance regulations
- Knowledge of administrative procedures, working with statutory frameworks and timeframes
Desirable
- Knowledge of Access to Healthcare Records
- Knowledge of range of patient administration systems and healthcare records procedures, acquired through experience
Skills
Essential
- Excellent interpersonal skills and the ability to communicate complicated and very sensitive information with varied audiences in person, over the telephone and in writing
- Ability to develop good working relationships within a multidisciplinary team
- Ability to plan and organise workload under own initiative
- Ability to work to tight deadlines and meet targets
- targets Excellent organisation skills
- Excellent problem solver
- A high level of accuracy and attention to detail in order to ensure patient confidentiality and compliance with the Law
- Good level of numeracy skills
- Ability to cope where there is a very high emotional demand for the work being undertaken, the content of the information and individuals
Desirable
- Flexible approach to work
Person Specification
Education and Qualification
Essential
- Educated to GCSE level or equivalent to include English and Maths
- Qualification at NVQ Level 3 customer services or administration, or equivalent experience
Desirable
- Recognised Information Governance qualification (or experience)
Experience
Essential
- Excellent IT skills, including keyboard skills and experience of Microsoft Office packages and bespoke databases
- Experience of working as part of a team
- Experience of working in a Customer focused environment
Desirable
- Experience using a Patient Administration System
- Experience of using Adobe Pro software
Knowledge
Essential
- Awareness of the UK General Data Protection Regulation (UKGDPR) and the Data Protection Act 2018 and Freedom of Information Act
- Knowledge of Information Governance regulations
- Knowledge of administrative procedures, working with statutory frameworks and timeframes
Desirable
- Knowledge of Access to Healthcare Records
- Knowledge of range of patient administration systems and healthcare records procedures, acquired through experience
Skills
Essential
- Excellent interpersonal skills and the ability to communicate complicated and very sensitive information with varied audiences in person, over the telephone and in writing
- Ability to develop good working relationships within a multidisciplinary team
- Ability to plan and organise workload under own initiative
- Ability to work to tight deadlines and meet targets
- targets Excellent organisation skills
- Excellent problem solver
- A high level of accuracy and attention to detail in order to ensure patient confidentiality and compliance with the Law
- Good level of numeracy skills
- Ability to cope where there is a very high emotional demand for the work being undertaken, the content of the information and individuals
Desirable
- Flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
