Job summary
Macmillan Lead Cancer Information and Support Manager B7 Fixed Term - 37.5 hours -
To develop, manage and deliver a comprehensive cancer information & support service across North Cumbria Integrated Care NHS Foundation Trust for people affected by cancer, their families, friends and health and social care professionals.
To ensure access for service users to accurate, high quality information and empathetic support, linking with other information providers and support mechanisms both nationally and locally.
To be a specialist information and support resource for health and social care professionals, providing expertise that enhances the skills of the clinical teams.
To ensure that the service operates in partnership with and is supportive of the aims and values of Macmillan Cancer Support.
Main duties of the job
- Using expert knowledge, initiative, and service development skills the post holder will further develop NCIC's Cancer Information and Support Service in line with the local and national strategy.
- Work across hospital sites WCH/CIC the post holder will aim to meet the information and support needs of people affected by cancer.
- In collaboration with Macmillan Cancer Support B6 and the Trust's Volunteers' Manager, the post holder will be responsible for the training and support of NCIC's Macmillan Volunteer Service and site specific Cancer Care Coordinators.
- Undertake Trust Appraisal's and Performance, leave management of all direct reports.
- To recognise and increase opportunities to develop own and others scope of practice in relation to patient information and service provision.
- Responsible for ensuring all new staff/volunteers undergo orientation and induction programme
- Lead on the further development of NCIC's Cancer Information and Support Centre and to be responsible for the operational management of the service.
- Responsible for the day-to-day running of the information centre.
- Use communication skills to empathetically impart information at all levels and frequently deal with highly stressful situations including helping others cope with the impact of a cancer diagnosis, death/dying and bereavement issues.
- Recruit, train, manage and support a team of volunteers in conjunction with the Trust's Voluntary Services Manager who will support both outpatients and inpatients.
About us
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.=
We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.
Job description
Job responsibilities
Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Job description
Job responsibilities
Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Qualifications
Essential
- Degree in relevant subject
- Management qualification or experience
- Communication Skills training
- Strong understanding of the range of cancers, their treatments and the impact of cancer on patients/carers
Desirable
- RGN or AHP registration with clinical experience
- Counselling, facilitation certificate/experience
- Relevant Post graduate qualification or experience
Experience
Essential
- Managing a service for patients/carers/volunteers
- Experience managing volunteers
- Experience of providing person centred cancer information
- Working autonomously
- Experience of working with people affected by cancer in a professional role
- Experience of working with patients / service users Experience of working with volunteers
- Competent in using variety of software packages, databases including Microsoft Word and Excel
- Collating and interpreting data sets. Presenting data/ information to support service growth and design to meet the needs of local population aligned to NHS and local agenda.
- Experience of multi-agency working/ regional working groups.
- Involvement in setting up new services Policy development.
Desirable
- Experience of Audit
- Experience of gaining service user involvement
- Experience in delivering the 'HOPE course
- Managing a budget.
Knowledge
Essential
- Understand the information and support needs of cancer patients and their families
- Ability to source and evaluate a comprehensive range of cancer information
- Ability to contribute to effective service development
- Understand confidentiality as it relates to healthcare, information giving and record keeping
- oUnderstanding of governance issues particularly Information Governance and GDPR Teaching and presentation skills.
- Ability to organise and manage information well and take appropriate decisions from it.
- Understand the needs of minority and vulnerable groups
- Understand boundaries and limitations of role.
Desirable
- Leadership and team building skills.
- Ability to design high quality cancer information using multi-media such as the internet and using software packages.
Skills and Aptitudes
Essential
- Dynamic, motivated and innovative, with the ability to influence, lead and inspire
- Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff groups
- Proven ability to influence those groups.
- Excellent communication skills with the ability to motivate others
- Ability to interpret information and render it clear and easily understandable to others
- Ability to deal with sensitive issues including the implications of diagnosis, and bereavement
- Ability to manage own workload effectively
- Ability to remain calm under pressure and be flexible, adaptable and resilient.
- Ability to collect audit data, analyse and take action on the results
- Clear understanding of quality assurance issues around patient information
- Ability to deal with staff at all levels of an organisations and to liaise and network effectively.
Desirable
- Ability to use the Trusts information systems.
- Project management skills
Personal Circumstances
Essential
- Flexible approach
- Ability to travel as required across sites and further afield for meetings etc
- Strong work ethic and commitment to providing a high quality service
- Empathetic
Other requirements
Essential
- Develop a culture that promotes equality and values diversity
Person Specification
Qualifications
Essential
- Degree in relevant subject
- Management qualification or experience
- Communication Skills training
- Strong understanding of the range of cancers, their treatments and the impact of cancer on patients/carers
Desirable
- RGN or AHP registration with clinical experience
- Counselling, facilitation certificate/experience
- Relevant Post graduate qualification or experience
Experience
Essential
- Managing a service for patients/carers/volunteers
- Experience managing volunteers
- Experience of providing person centred cancer information
- Working autonomously
- Experience of working with people affected by cancer in a professional role
- Experience of working with patients / service users Experience of working with volunteers
- Competent in using variety of software packages, databases including Microsoft Word and Excel
- Collating and interpreting data sets. Presenting data/ information to support service growth and design to meet the needs of local population aligned to NHS and local agenda.
- Experience of multi-agency working/ regional working groups.
- Involvement in setting up new services Policy development.
Desirable
- Experience of Audit
- Experience of gaining service user involvement
- Experience in delivering the 'HOPE course
- Managing a budget.
Knowledge
Essential
- Understand the information and support needs of cancer patients and their families
- Ability to source and evaluate a comprehensive range of cancer information
- Ability to contribute to effective service development
- Understand confidentiality as it relates to healthcare, information giving and record keeping
- oUnderstanding of governance issues particularly Information Governance and GDPR Teaching and presentation skills.
- Ability to organise and manage information well and take appropriate decisions from it.
- Understand the needs of minority and vulnerable groups
- Understand boundaries and limitations of role.
Desirable
- Leadership and team building skills.
- Ability to design high quality cancer information using multi-media such as the internet and using software packages.
Skills and Aptitudes
Essential
- Dynamic, motivated and innovative, with the ability to influence, lead and inspire
- Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff groups
- Proven ability to influence those groups.
- Excellent communication skills with the ability to motivate others
- Ability to interpret information and render it clear and easily understandable to others
- Ability to deal with sensitive issues including the implications of diagnosis, and bereavement
- Ability to manage own workload effectively
- Ability to remain calm under pressure and be flexible, adaptable and resilient.
- Ability to collect audit data, analyse and take action on the results
- Clear understanding of quality assurance issues around patient information
- Ability to deal with staff at all levels of an organisations and to liaise and network effectively.
Desirable
- Ability to use the Trusts information systems.
- Project management skills
Personal Circumstances
Essential
- Flexible approach
- Ability to travel as required across sites and further afield for meetings etc
- Strong work ethic and commitment to providing a high quality service
- Empathetic
Other requirements
Essential
- Develop a culture that promotes equality and values diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
