Job summary
To provide effective advice and support to the Physical Health and Rehabilitation Service and its patient pathways. The role will work alongside and deputise for exiting management structures to ensure that high standards of clinical business performance/service deliverycontinue to deliver the highest quality of care to patients and their families across Cumbria.
On behalf of the ICC and Community Care Group, and in conjunction with the Specialist Services Service Manager, the post holder will take delegated responsibility for monitoring and ensuring that agreed commissioned services, SLAs and associated targets are understood, met, and, where necessary, support the delivery and implementation of plans to manageclinical need.
To support, where necessary, the development of business cases, capital bids, project overview documents (PODs) and quality impact assessments (QIAs) to support service development initiatives and assist the management team in the business planning/continuous improvement cycle.
To support the maintenance and continuous improvement of patient care and experience. To work toward agreed service development plans, closely with clinical staff to and wider stakeholders, to ensure that departments runs efficiently and in line with NCIC/Care Group Objectives.
Main duties of the job
The role of the department is to provide community health based integrated care working alongside our partners in Primary Care and Social care.
The post holder will work across the Physical Health Psychology Service which includes nearly 100 posts, across 5 integrated services.Within the team there are a range of Psychologists, Psychological Practitioners, CBT Therapists, Physiotherapists, Occupational Therapist, Living Well Coaches, Wellbeing Activators and Administrative Staff.The department provides psychological care to patients with physical health problems, and associated psychological difficulties; this includes:
Long Term Conditions, including COPD, Diabetes and Cardiac problems, Cancer, Neuropsychology and Palliative care.
Persistent Physical Symptoms (persistent pain, Chronic Fatigue, Medically Unexplained Symptoms) including supporting patients with frequent attendance across the Health and Care System (High Intensity Users HIU).The Service also hosts 1 the Wellbeing Service (supporting people within primary care setting with multiple Long Term Conditions or a change in life circumstances, and associated psychological difficulties), and 2 Paediatric Diabetes posts, striving to develop a paediatric Physical Health Psychology Service.
The Service:Is integrated in Primary care working into MDTs.Liaises with other core services for example First Step, Drug and Alcohol, Community.Mental Health Team and CAMHS.Works collaboratively with other teams and services.
About us
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money wel
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.
We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.
Job description
Job responsibilities
Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies?
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Job description
Job responsibilities
Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies?
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Qualifications
Essential
- Graduate level qualification or equivalent NHS experience
- Recognised NHS Leadership Qual or willingness/ability to undertake.
Desirable
- Postgraduate Health or Management Diploma or willing to work towards PRINCE2 qualification
Knowledge
Essential
- Demonstrate management and leadership experience within the NHS or similar organization
- Experience in operational support within a complex health or social care environment
- Demonstrable experience of NHS administrative process.
- Track record of undertaking and successfully completing change management
Desirable
- Demand and capacity planning experience.
- Cancer pathway management.
- Waiting list management.
- Financial management
- Business planning.
- Complex Change
- Project Management Experience
Skills
Essential
- Ability to collate and analyse complex and contentious information to support managerial decision making
- Good communication, presentation & interpersonal skills.
- Ability to present complex information formally sometimes to large groups.
- Strong prioritization skills with the ability to manage competing demands.
- Able to influence and build working relationships.
- Highly organised, focused and Results oriented.
- Able to respectfully challenge and improve outcomes for the service.
- Ability to cope with high levels of pressure and deliver operationally.
- Ability to quickly and effectively establish the respect of colleagues and other health professionals.
- Ability to work to deadlines and achieve project targets
- Problem solving skills and techniques
Desirable
- Good level of report writing skills.
- Performance Management skills.
- Ability to assimilate & coordinate various agendas prioritizing appropriately. - Knowledge and awareness of: - National targets and local access targets - National Service Frameworks - Clinical Governance
- Sound understanding of management processes and procedures.
- Service Improvement methodologies
- Understanding and working Knowledge of an electronic patient record system (EPR).
- Clinical Engagement
Personal Circumstances
Essential
- Motivated and enthusiastic.
- Decisive
- Excellent time management
- Proven Interpersonal Skills
- Sensitive to staff issues
- Confident/ assertive in own abilities
- Able to adapt to rapid change
- Resilient and tenacious
Other Requirements
Essential
- Equality and Diveristy
- Promote equality and value diversity (KSF Level 3)
Person Specification
Qualifications
Essential
- Graduate level qualification or equivalent NHS experience
- Recognised NHS Leadership Qual or willingness/ability to undertake.
Desirable
- Postgraduate Health or Management Diploma or willing to work towards PRINCE2 qualification
Knowledge
Essential
- Demonstrate management and leadership experience within the NHS or similar organization
- Experience in operational support within a complex health or social care environment
- Demonstrable experience of NHS administrative process.
- Track record of undertaking and successfully completing change management
Desirable
- Demand and capacity planning experience.
- Cancer pathway management.
- Waiting list management.
- Financial management
- Business planning.
- Complex Change
- Project Management Experience
Skills
Essential
- Ability to collate and analyse complex and contentious information to support managerial decision making
- Good communication, presentation & interpersonal skills.
- Ability to present complex information formally sometimes to large groups.
- Strong prioritization skills with the ability to manage competing demands.
- Able to influence and build working relationships.
- Highly organised, focused and Results oriented.
- Able to respectfully challenge and improve outcomes for the service.
- Ability to cope with high levels of pressure and deliver operationally.
- Ability to quickly and effectively establish the respect of colleagues and other health professionals.
- Ability to work to deadlines and achieve project targets
- Problem solving skills and techniques
Desirable
- Good level of report writing skills.
- Performance Management skills.
- Ability to assimilate & coordinate various agendas prioritizing appropriately. - Knowledge and awareness of: - National targets and local access targets - National Service Frameworks - Clinical Governance
- Sound understanding of management processes and procedures.
- Service Improvement methodologies
- Understanding and working Knowledge of an electronic patient record system (EPR).
- Clinical Engagement
Personal Circumstances
Essential
- Motivated and enthusiastic.
- Decisive
- Excellent time management
- Proven Interpersonal Skills
- Sensitive to staff issues
- Confident/ assertive in own abilities
- Able to adapt to rapid change
- Resilient and tenacious
Other Requirements
Essential
- Equality and Diveristy
- Promote equality and value diversity (KSF Level 3)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
