Student Credit Controller

Job description

Job responsibilities

Managing student and sponsor income collection across the Trust, including debt chasing, management of existing instalment plans and prompt payment allocation to student accounts.

Explaining both verbally and in writing the Trusts income collection procedures to students, colleagues and other customers to facilitate the prompt collection of income.

Liaising with the Finance, Student Registry, and Course Administration teams to obtain financial information, allocate payments and investigate academic history and attendance at the Trust to ensure accuracy of invoices applied

Perform day-to-day administrative duties and maintain accurate, detailed and up-to-date student and sponsor records.

Have accountability for efficiently logging customer contact and queries/issues as they are raised, ensuring they are successfully resolved in the most efficient and time-effective manner.

Respond to student queries and proactively collect fees due via various mediums, including phone calls and online communication. Apply a relevant hold to debt chasing following Trust procedures.

Provide an exceptional level of customer service to students, sponsors and other customers.

Negotiate instalment plans with students who experience financial difficulty

Support students experiencing financial difficulties by sign posting them to support services.

Provide copy of invoices/statements, liaise internally to identify and refer accounts to the Head of Financial Accounts which may require escalation, queries which cannot be resolved, high forecasted overdue, bad debts.

Develop and run debtors reports to facilitate the day-to-day management of the student ledger.

Develop and run management reports to present to senior management in order to highlight trends and inform policy changes in relation to income collection.

Recommend debts for write off where appropriate

Support the enrolment and graduation processes by providing details of existing debtors

Assist with the ongoing development of systems, processes and policy in relation to student income collection

Develop effective working relationships with colleagues

Participate in team meetings and ensure any actions arising from this are actioned as necessary in relation to monitoring requirements.

Comply with rules and regulations regarding customer data and financial information, including GDPR and PCIDSS.

Conduct all matters associated with the role in accordance with the Trusts policies and procedures.

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the Team Manager / Service Manager.

This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.

Person Specification

Qualification/Training/ Education

Essential

• Degree or equivalent level of tertiary education
• Evidence of postgraduate / qualification study

Desirable

• CCAB professional qualification

Knowledge / Experience

Essential

• Significant experience as a credit controller
• Confident user of IT e.g. Microsoft Office, integrated financial ledger system, databases. Advanced Excel
• Significant practical experience of financial accounting practices (accounts payable, credit control, banking etc.)
• Good communication skills, able to explain complex financial issues to nonfinance managers
• Good analytical skills, able to solve complex financial and non-financial problems

Desirable

• Able to form judgements and make autonomous decisions guided by policies and procedures

Personal Attributes

Essential

• Able to demonstrate a commitment to and a desire to live by the Trust's values
• Ability to communicate clearly and concisely, both verbally and in writing
• Ability to plan and prioritise the completion of high volume / complex tasks
• Motivates others
• Acts with integrity and professionalism at all times
• Approachable both to staff, Finance colleagues
• Ability to negotiate and resolve disputes.
• Team player with a positive 'can do' attitude to objectives and challenges

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tavistock and Portman NHS Foundation Trust

Address

Tavistock Centre

120 Belsize Lane

London

NW3 5BA

Employer's website

https://tavistockandportman.nhs.uk/ (Opens in a new tab)