Job summary
The Gender Identity Development Service for Children and Adolescents (GIDS) is looking for an experienced Operations Manager to join this multi-disciplinary service supporting young people who are exploring their gender identity. GIDS has two main centres in London and Leeds, with regional teams in Bristol and Birmingham and an outreach clinic in Exeter. This post is based at the Tavistock Centre, London.
Main duties of the job
The post holder will work closely with the General Manager to manage the delivery of a range of complex clinical, administrative and support services.
This role is accountable for the structure of the delivery of high quality, cost effective patient care within budget constraints, providing strong leadership to enable the services to respond effectively to the challenges they face whilst providing efficient clinical services and sustained improvements.
This role is a fixed term position for 4 months to support the Assistant General Manager in the closure of the service. It is an excellent opportunity for a team leader with admin lead manager experience who is looking to take the next step in their career.
About us
It is a priority for us that you feel valued and appreciated as part of a supportive team at the Tavistock and Portman NHS Foundation Trust. We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work/life balance.
If you are interested in our work and joining our team, we'd love to hear from you. We embrace and value diversity and would welcome applications from all backgrounds and experiences.
For more information about the service visit our website.
Job description
Job responsibilities
The post holder should havea proven record of delivering change and improving performance, able to think beyond existing ways of working to innovate and develop service delivery.They must show strong leadership skills and be able to foster collaborative working environments based on shared values and common purpose.
Please see the job description for a detailed understanding of the role and responsibilities.
Job description
Job responsibilities
The post holder should havea proven record of delivering change and improving performance, able to think beyond existing ways of working to innovate and develop service delivery.They must show strong leadership skills and be able to foster collaborative working environments based on shared values and common purpose.
Please see the job description for a detailed understanding of the role and responsibilities.
Person Specification
Qualification/Training
Essential
- Educated to degree level OR equivalent experience
- Evidence of continuous professional development
Desirable
- Practitioner level qualification for example PRINCE2 or a Management qualification
Previous Experience
Essential
- Significant experience of Administration & Operations in an office environment
- Proven operational management experience
- Experience of managing budgets
Desirable
- Significant experience of working in a medical or NHS institution
- Previous experience of managing projects or initiatives
Skills
Essential
- Ability to write, present and report to a high professional standard using a variety of computer programmes, Word, Excel, Powerpoint etc and is a skilled minute taker
- Ability to converse with patients by telephone or in person with tact and sensitivity and on occasion deal with patients/service users who are angry or distressed.
- Excellent written and oral communication skills and advanced presentation skills
Knowledge
Essential
- Ability to communicate, influence and negotiate with confidence to staff and external stakeholders in a variety of ways.
- Can demonstrate advanced leadership qualities for instance integrity, honesty, active listening skills, self-confidence and ability to delegate.
- Experience of good resource management
Person Specification
Qualification/Training
Essential
- Educated to degree level OR equivalent experience
- Evidence of continuous professional development
Desirable
- Practitioner level qualification for example PRINCE2 or a Management qualification
Previous Experience
Essential
- Significant experience of Administration & Operations in an office environment
- Proven operational management experience
- Experience of managing budgets
Desirable
- Significant experience of working in a medical or NHS institution
- Previous experience of managing projects or initiatives
Skills
Essential
- Ability to write, present and report to a high professional standard using a variety of computer programmes, Word, Excel, Powerpoint etc and is a skilled minute taker
- Ability to converse with patients by telephone or in person with tact and sensitivity and on occasion deal with patients/service users who are angry or distressed.
- Excellent written and oral communication skills and advanced presentation skills
Knowledge
Essential
- Ability to communicate, influence and negotiate with confidence to staff and external stakeholders in a variety of ways.
- Can demonstrate advanced leadership qualities for instance integrity, honesty, active listening skills, self-confidence and ability to delegate.
- Experience of good resource management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
