Service Desk Analyst

Job summary

The ICT Department provides ICT support for all the Trust's business activities and is responsible for developing, maintaining and supporting all Trust voice, data and information systems.

The Trust is unusual in that it offers a wide range of clinical services to patients, whilst at the same time, providing postgraduate courses for an annual intake of some 1,700 students. The Trust requires excellent ICT resources to support the management and development of these areas of its work, including its consultancy and research activities which are a further addition to the Trust's diverse ICT needs. The ICT department is expected to make an innovative contribution to the ongoing review of new systems, development and implementation.

Main duties of the job

An ideal candidate would provide an appropriate level of helpdesk, technical and desktop support to staff in all departments, thereby enabling them to make best use of the Trust's ICT systems. They would also be required for technical assistance to users over the phone or in person helping with day to day needs. Another important factor would be to provide training and documentation to staff and ICT colleagues in support of the Trust's ICT objectives and in line with the Trust's ICT policies. Not forgetting to assist other members of the department in their work by providing administrative and technical support as required.

Candidates should be courteous, tactful and patient at all times and to exercise the highest standards of customer care. To keep up to date with technological changes in the ICT industry and to develop new skills in response to these and in accordance with the Trust's ICT strategy.

The ideal candidate will have some experience within an IT service desk.

About us

The Tavistock and Portman NHS Foundation Trust is a specialist mental health trust with a focus on training and education alongside a full range of mental health services and psychological therapies for children and their families, young people and adults.

We are committed to improving mental health and emotional wellbeing, believing that high quality mental health services should be available for all who need them. We bring a distinctive contribution based on the importance we attach to social experience at all stages of people's lives, and our focus on psychological and developmental approaches to the promotion of health and the prevention and treatment of mental ill health

We contribute to the pool of ideas through our own research and development, but are also committed to bringing together the best ideas of the time, old and new, from inside and out, together with the most gifted and able professionals in our fields of endeavour. We aim to share our ideas and practice through as many routes as possible.

As a Trust we aim constantly to be evolving in nature and form in relation to the environment in which we work, to ensure that our contribution remains relevant.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.