Organisational Consultant (i-THRIVE)

Job responsibilities

This role plays a crucial part in delivering the Tavistock Consulting and Workforce Innovation Unit strategy, taking up specialist delivery working with other consultants as part of a team, and ensuring the Workforce Innovation Unit has a successful reputation and operates as a financially viable enterprise, making a contribution to the Tavistock and Portman Trust.

This post offers an exciting opportunity for a qualified practitioner to combine their considerable experience in working with children, young people and their families with a consultancy role supporting the objectives of the National i-THRIVE Programme Team to support sites across the country to implement the THRIVE Framework for system change.

We are looking for a dynamic and innovative consultant with a passion for working with cross-sector partners to support and promote children and young peoples mental health and wellbeing. Working as a member of a small, expert team, the post-holder will provide national training and consultation for systemwide professionals and contribute to the growth of the programme through utilising feedback.

The Organisational Consultant is responsible for delivering highly-specialist organisational interventions.

Project delivery encompasses a range of activities including planning, budgeting, design, delivery and evaluation and will require the consultant to engage a range of cross-sector clients in carrying out individual, team, leadership development and organisational consultancy.

Consultants will be required to work flexibly and proactively to deliver individual and project team performance, commercial focus, client outcomes, increased profile and reputation and ongoing learning and innovation.

To deploy high level analytical and judgment skills in assessing complex data sets and literature review evidence and applying it to project planning, scope, design, delivery and engagement tactics

Adhere to defined governance structure and ensure regular reporting on all projects including weekly and monthly reports, and other input at executive levels where required

Provide leadership and advice for project managers, building a strong delivery-focused programme team to successfully deliver agreed outputs.

Support delivery of change management, communication and engagement planning as required, to ensure all staff are fully appraised of the change required, and fully involved in all changes that directly impact the way they work

Accountable for ensuring all risks and issues are identified, prioritised, assessed and mitigated, ensuring senior stakeholders are briefed, updated and where appropriate enrolled in the management and control of key risks.

Ensure optimal realisation of benefits for the commissioner in implementation through planning and designing that into the project requirements.

Manage self, staff and resources effectively, including matrix management of shared resources.

Engage fully with all assurance progresses and respond actively to recommendations for improvement g. internal audit actions.

In the delivery of National i-THRIVE Programme interventions, build valued relationships as a trusted Organisational Consultant with clients, stakeholders and leaders in a range of sectors and at a range of levels up to senior levels in an organisation (front line staff, service managers, clinical or academic leads, executives)

Communicate complex, sensitive, and often difficult or contentious information to clients as part of project delivery.

Analyse and draw out key systemic and underlying themes from initial engagement, ongoing delivery and project evaluation. Engage with key client stakeholders to feedback resulting themes, insights and recommendations with empathy, clarity and impact in relation to the THRIVE Framework

Take up a supervisory and training role as part of the delivery of i-THRIVE academy modules and wider implementation where required. Initiate and develop new relationships with potential clients and other key stakeholders and influencers through promoting the work of the WIU, networking at events, publishing and speaking in media including website and social media and responding to approaches from potential clients in a way that engages them through understanding their context, request and concerns

Connect with the national i-THRIVE Community of Practice and other related associations to enhance the Trusts reputation and to develop new thinking to support National implementation

Rapidly build, develop and grow relationships vital to the success of wider projects and programmes across the WIU

Work collaboratively with peers, associates and colleagues within the National i-THRIVE Programme, TC and across the WIU team taking up a range of roles in relation to other team members and trust colleagues (e.g. project lead, co-deliverer, contract manager.

Work collaboratively with peers, associates and colleagues across TPFT where appropriate on related programmes and themes, providing expertise, advice and insight.

Support the Director and Associate Directors in engaging with TPFT colleagues and representing Tavistock Consulting and the Workforce Innovation Unit, its work and reputation.Manage other consultants, including associates, when taking up a Project Lead role on any project requiring a team, including contract oversight, project meetings, and peer or externally sourced supervision.

Assume accountability for the quality and execution of consultancy interventions, ensuring that the reputation of the national i-THRIVE Programme, Workforce Innovation Unit (WIU) and the wider Trust is maintained at the highest level. This includes overseeing the agreed work that is delegated to others, particularly associates, evaluating and reviewing work, and ensuring that work is delivered within the strategy of Tavistock Consulting (TC) and the WIU, and national priorities for Children and Young Peoples mental health and emotional wellbeing, paying attention to financial targets.

Commission and manage associates and any other external suppliers (e.g. venues and hospitality) as and when required to achieve best value delivery of agreed interventions and within agreed budget allocation.

Ensure that the organisational activity records are kept confidential, and that evaluation collected has permission to be used for further dissemination (e.g. in promotional materials or presentations).

Participate in operational, management and strategy meetings, contributing to the effectiveness and efficiency of the National i-THRIVE Programme delivery and business objectives.

To work with and apply national mental health workforce policy and strategy and to contribute to policy and service development implementation.

Assess risks associated with i-THRIVE and organisational consultancy interventions and consider this in design, ensuring the work is professional and ethical.

Work closely with client contacts to both manage the client relationship and ensure organisational learning is achieved when projects are evaluated and reviewed. Present feedback to client via formal meetings, presentations and written reports as appropriate.

Manage a team of consultants, including associates, on any project requiring a team, including contract oversight, budget management, performance management, project meetings, and peer or externally sourced supervision.

Qualifications

Essential

• Undergraduate qualification in a relevant subject or equivalent experience
• Masters qualification in a relevant subject or equivalent experience
• Relevant professional training qualification

Desirable

• Knowledge of health service management, including change management and workforce re- design, acquired through training and experience to Masters or equivalent level

Experience

Essential

• Familiarity with the THRIVE Framework for system change to inform system transformation
• At least 3 years post qualifying experience
• Experience of working with multi-professional groups
• Experience of managing or working within a context of organisational change

Desirable

• Familiarity of working in a system informed by the THRIVE Framework
• Experience of delivering consultancy to a range of cross-sector professionals
• Experience of winning work, and working on, consultancy projects with cross-sector organisations
• Experience of designing consultancy projects and/or development programmes in response to client briefs
• Experience of using online surveys e.g. for feedback or evaluation
• Experience and knowledge of systems, structures and processes

Skills

Essential

• Excellent verbal communication skills, both face to face and over the phone
• Ability to exercise judgment whilst problem solving and seeking advice appropriately
• Ability to manage and constructively engage with challenge, confrontation, conflict and resistance
• Ability to work across organisational/ professional boundaries
• Excellent analytic skills
• Excellent written communication skills
• Excellent negotiation and influencing skills
• Excellent presentation skills including use of PowerPoint or other visual presentation software/tools
• Good project management skills
• Good observation skills
• Good level of skill with Microsoft excel, word, and PowerPoint
• Organising, planning and managing multiple work streams
• Excellent time management and task management skills
• Ability to exercise judgment and initiative
• Ability to work under pressure and to multi-task
• Ability to work without direct supervision
• Effective in working across a multi-professional, cross sector, diverse group of colleagues

Desirable

• Ability to write articulate and compelling proposals and formal tender documentation

Knowledge

Essential

• Knowledge of public health, inequalities, strategies to enhance prevention of illness and processes for the improvement in mental health
• Understanding of the role and remit of the NHS in the context of the wider health and social care system and how it works with other agencies in order to deliver outcomes for patients and service users

Desirable

• Awareness of current trends in organisational development
• Knowledge of mental health and wellbeing issues in relation to the workplace
• Knowledge of health service management, including change management and workforce re- design, acquired through training and experience to Masters or equivalent level

Personal Attributes

Essential

• Demonstrable personal motivation and drive
• Collaborative in approach
• Ability to quickly build and sustain trusted relationships with clients, partners and stakeholders
• Ability to adapt to a range of business and organisational contexts, that are often changing
• Ability to work autonomously
• Ability to work under pressure
• Collaborative team player
• Creative thinker

Others

Essential

• Ability to travel
• Keyboard / information management and technology skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).