Job summary
Are you highly organised, responsive, and committed to ensuring exceptional levels of service to students, educational and clinical staff, and all other relevant stakeholders? Are you confident working with digital systems with a keen eye for detail? Can you work on multiple projects in parallel, keeping detailed records?
Following a recent reorganisation and growth in the number and range of digital and short course continuing education programmes being delivered, the Tavistock and Portman NHS Foundation Trust is looking for an administrator to join the Digital and Short Courses team. It is an exciting time to join the team which has responsibility for the development, management and delivery of all digital and short courses, an important and growing source of reach and revenue for the Trust. Your contribution will be vital in contributing to this ongoing success as you help the team consolidate existing and new programmes.
Interview week beginning 31st Aug 2023.
Main duties of the job
The Trust is an education and clinical services provider that makes a unique and distinctive contribution to mental health and psychological therapies across the age range. The organisation has a national brief for training in the mental health professions, social care, education, leadership and management and forensic services. The Trust's continuing education programmes have an excellent brand and reputation in the UK and internationally.
We are looking for someone who is passionate about making a difference and who will be committed to working with us to support our increasing reach and impact through our various continuing education programmes.
About us
You will work in the Digital and Short Courses Portfolio whose programmes are predominantly delivered online, either live or asynchronously through our Digital Academy. This role will support a portfolio of courses including bespoke commissions. You will play a key role in the delivery of a range of allocated courses and events from the initial planning, through delegate recruitment, delivery on the day and post course event follow up. You will also provide support to the Commissioning and Operations leads with specific projects.
Job description
Job responsibilities
Please see the attached Job description and Person specification for more information on the role duties and requirements.
Job description
Job responsibilities
Please see the attached Job description and Person specification for more information on the role duties and requirements.
Person Specification
Qualifications
Essential
- Knowledge of specific area, acquired through diploma or equivalent experience or training, or experience to degree level equivalent
Experience
Essential
- Previous experience of working within an administrative role and in an office environment.
- Enquiry management or customer service.
Desirable
- Previous experience of working within the NHS or academic setting
- Student recruitment or sales experience
Skills
Essential
- Impeccable attitude to customer service
- Able to manage workload and to offer support to colleagues where required
- Able to prioritise, manage competing demands and organize tasks
- Able to remain calm under pressure
- Excellent communication skills both written and verbal
- Good IT skills - data inputting, keyboard skills, familiarity with Microsoft Office programmes
- Good standard of accuracy and attention to detail
- Able to build and manage effective relationships with both staff and students
- Able to work to targets, monitoring them, identifying issues and taking steps to rectify them
- Able to produce regular reports and status updates.
Personal Attributes
Essential
- An interest in working within an events environment and a willingness to learn
- Motivated to deliver high quality service adhering to Trust values and goals
- Approachable and takes a positive attitude in engaging with students and staff
- Committed to professional development ensuring that they maintain and develop their knowledge of course content and sales skills
- Willing to support the work of the team across roles as required.
Person Specification
Qualifications
Essential
- Knowledge of specific area, acquired through diploma or equivalent experience or training, or experience to degree level equivalent
Experience
Essential
- Previous experience of working within an administrative role and in an office environment.
- Enquiry management or customer service.
Desirable
- Previous experience of working within the NHS or academic setting
- Student recruitment or sales experience
Skills
Essential
- Impeccable attitude to customer service
- Able to manage workload and to offer support to colleagues where required
- Able to prioritise, manage competing demands and organize tasks
- Able to remain calm under pressure
- Excellent communication skills both written and verbal
- Good IT skills - data inputting, keyboard skills, familiarity with Microsoft Office programmes
- Good standard of accuracy and attention to detail
- Able to build and manage effective relationships with both staff and students
- Able to work to targets, monitoring them, identifying issues and taking steps to rectify them
- Able to produce regular reports and status updates.
Personal Attributes
Essential
- An interest in working within an events environment and a willingness to learn
- Motivated to deliver high quality service adhering to Trust values and goals
- Approachable and takes a positive attitude in engaging with students and staff
- Committed to professional development ensuring that they maintain and develop their knowledge of course content and sales skills
- Willing to support the work of the team across roles as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
