Job summary
An exciting opportunity has arisen in the Scheduling Department at The Royal London Hospital. We are recruiting an enthusiastic, dynamic and motivated Scheduler. You will be joining a fun and friendly department with a strong focus on improvement.
Main duties of the job
The Band 4 Elective Scheduler plays a vital role in delivering a high-quality, patient-centred service within The Royal London Hospital. This role supports the smooth and timely coordination of elective care by organising appointments, admissions, and pre-operative requirements in line with RTT standards and Trust access policies. Acting as a key liaison between patients, clinical teams, and administrative services, the scheduler ensures clear communication and efficient workflow throughout the elective pathway. With responsibility for accurate data entry and maintaining up-to-date waiting list information on systems such as Cerner Millennium, the post-holder helps safeguard performance, safety, and utilisation of clinical capacity. By proactively addressing scheduling challenges and providing compassionate support to patients, the Band 4 Scheduler contributes meaningfully to an organised, responsive, and patient-focused elective service.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Evidence of ongoing personal development (e.g., information management, administration)
- Willingness to undertake further training and development
Desirable
- 5 GCSE's Minimum A-C including English and Maths or equivalent qualification.
- Training in RTT, medical terminology, or patient pathway management.
Experience
Essential
- Experience in a scheduling, booking, coordination, or customer facing role inside or outside the NHS, ideally experience with Cerner.
- Experience working in a fast paced environment where accuracy and time management are essential.
- Experience supporting vulnerable people, families, or service users.
- Previous involvement in service improvement, pathway redesign, or administrative audits.
- Experience working across multiple teams or supporting different specialities.
Desirable
- Capable of escalating issues to operational teams where necessary
- The capability to communicate with all levels of clinicians to ensure a collaborative working relationship
Knowledge
Essential
- Competent use of the following Windows, Microsoft Office, including Word, Outlook, and Excel.
- Maintain IG guidelines and procedures.
- Flexible approach to the planning and co-ordination of patient pathways to maximize use of theatre sessions.
Desirable
- Understanding of elective care pathways, pre operative processes, or theatre utilisation.
- Awareness of the NHS Constitution and NHS value
- Knowledge of data quality standards within healthcare or similar high governance environments.
- Familiarity with national waiting time standards beyond RTT (e.g., cancer pathways, diagnostics)
Person Specification
Qualifications
Essential
- Evidence of ongoing personal development (e.g., information management, administration)
- Willingness to undertake further training and development
Desirable
- 5 GCSE's Minimum A-C including English and Maths or equivalent qualification.
- Training in RTT, medical terminology, or patient pathway management.
Experience
Essential
- Experience in a scheduling, booking, coordination, or customer facing role inside or outside the NHS, ideally experience with Cerner.
- Experience working in a fast paced environment where accuracy and time management are essential.
- Experience supporting vulnerable people, families, or service users.
- Previous involvement in service improvement, pathway redesign, or administrative audits.
- Experience working across multiple teams or supporting different specialities.
Desirable
- Capable of escalating issues to operational teams where necessary
- The capability to communicate with all levels of clinicians to ensure a collaborative working relationship
Knowledge
Essential
- Competent use of the following Windows, Microsoft Office, including Word, Outlook, and Excel.
- Maintain IG guidelines and procedures.
- Flexible approach to the planning and co-ordination of patient pathways to maximize use of theatre sessions.
Desirable
- Understanding of elective care pathways, pre operative processes, or theatre utilisation.
- Awareness of the NHS Constitution and NHS value
- Knowledge of data quality standards within healthcare or similar high governance environments.
- Familiarity with national waiting time standards beyond RTT (e.g., cancer pathways, diagnostics)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
