Patient Care Coordinator

Job summary

Applications are invited for the position of a fixed term Patient Care Coordinator at the Royal London Hospital within the Ear, Nose and Throat Department.

We are seeking a highly motivated individual to join our busy team in the Head and Neck side of the team. The post holder will be essential for the effective management of the administration associated with patient pathways and will play a key role working within a multi-disciplinary team. They will need excellent organisational and communication skills and have a strong commitment to delivering a high quality service for our patients.

Main duties of the job

The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the Trust and to ensure and participate in providing an effective secretarial/ administration service to the Ear, Nose and Throat Service.

In summary the post holder will:

Actively manage the secretarial/administrative processes associated with patient pathways and the functioning and effectiveness of clinical teams. Ensure proactive management of patient pathway issues to ensure all national targets are met in particular the 18 week, 2 week wait and diagnostic wait targets.

• Be a key contact in providing patients with access to healthcare professionals, information on appointments and assisting with other queries.

• Manage clinic profiles to ensure capacity is used efficiently, including regular monitoring of clinic utilisation and use of corrective actions on CRS (the Trust's patient information system) when required.

• Be responsible for the provision of an efficient and effective secretarial service to the Ear Nose and Throat Clinical Team, including implementation of audio dictation/voice recognition services and quality assurance of the documents and their distribution within the Trust's 5 Day turnaround target. Work closely with the Ear Nose and Throat team to ensure all correspondence is dealt with quickly and efficiently

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Employer details

Employer name

Barts Health NHS Trust

Address

Royal London Hospital

London

E1 1FR

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Barts Health NHS Trust

Address

Royal London Hospital

London

E1 1FR

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

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