Job summary
****Due to government threshold guidelines the Trust is unable to provide sponsorship for this role****
As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass this, will they be invited to a formal interview.
We are seeking a Band 3 Healthcare Support Worker (HCSW) to join our Outpatient Department at Newham University Hospital.
You will work closely with Junior Sisters, Charge Nurses, and Consultants to ensure patients receive timely consultations and high-quality clinical care.
This is a role for someone who:
- Demonstrates compassion, transparency, honesty, and accountability
- Is proactive and responsible, taking initiative to support patient care and clinic operations
- Thrives in a team-oriented, fast-paced healthcare environment
Main duties of the job
Clinical Duties:
- Perform routine patient observations (BP, pulse, temperature, respiration)
- Conduct urine dipsticks and assist with simple dressings
- Support minor diagnostic procedures including OCT, visual acuity tests, visual field tests, bladder scans, uroflow, and ENT clinic procedures
- Assist in decontamination of equipment following infection control protocols
- Maintain accurate patient records using CERNER or similar systems
Patient Care:
- Provide compassionate support to patients and relatives
- Uphold patient confidentiality, dignity, and respect at all times
- Assist patients in navigating outpatient services efficiently
Operational Support:
- Contribute to smooth outpatient clinic flow
- Work collaboratively with the multidisciplinary team
- Identify opportunities to improve service delivery
Essential Qualifications & Experience:
- GCSEs or equivalent in English and Maths
- Basic IT skills (Microsoft Office, databases)
- Experience dealing with the public face-to-face and via telephone
Desirable Qualifications & Experience:
- NVQ Level 2 or 3 in Health & Social Care (QCF/RQF)
- Certificate in Clinical Skills or Foundation Care Certificate
Why Work With Us?
At Barts Health, you will:
- Work in a dynamic, supportive, and challenging environment
- Receive mentoring and training to expand your clinical skills
- Enjoy career progression opportunities in a large NHS Trust
- Join a team committed to safe, compassionate, and innovative care
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Qualifications Completion of Care Certificate or equivalent.
- Basic literacy and numeracy skills (English and Math's GCSEs or equivalent.)
- Evidence of ongoing personal development
Desirable
- Level 2 support worker Apprenticeship
Experience
Essential
- Demonstrable experience of working in a clinical healthcare setting.
- Experience of dealing with the public.
Skills
Essential
- Evidence of providing high quality care
- To be aware of incident reporting systems and escalation processes
- Evidence of effective interpersonal skills.
- Evidence of good organizational skills.
- Self-motivated to work under minimal direct supervision
- Ability to work as part of a team
- Good communication skills, written and verbal.
- Basic keyboard/ computer skills (e.g. ability to enter patient data onto computer records).
- Contributes to updating patient records,
- To always protect and maintain patient confidentiality and follow information governance policies and procedures
Desirable
- Prepared to undertake further training to develop the necessary competencies and skills
- Depending on specific service arrangements, to supervise and train more junior staff.
Knowledge
Essential
- Awareness of health and safety at work. e.g: manual handling skills, infection control measures
- Ability to collect and exchange factual information and data to the multidisciplinary team and ensure data accuracy.
Person Specification
Qualifications
Essential
- Qualifications Completion of Care Certificate or equivalent.
- Basic literacy and numeracy skills (English and Math's GCSEs or equivalent.)
- Evidence of ongoing personal development
Desirable
- Level 2 support worker Apprenticeship
Experience
Essential
- Demonstrable experience of working in a clinical healthcare setting.
- Experience of dealing with the public.
Skills
Essential
- Evidence of providing high quality care
- To be aware of incident reporting systems and escalation processes
- Evidence of effective interpersonal skills.
- Evidence of good organizational skills.
- Self-motivated to work under minimal direct supervision
- Ability to work as part of a team
- Good communication skills, written and verbal.
- Basic keyboard/ computer skills (e.g. ability to enter patient data onto computer records).
- Contributes to updating patient records,
- To always protect and maintain patient confidentiality and follow information governance policies and procedures
Desirable
- Prepared to undertake further training to develop the necessary competencies and skills
- Depending on specific service arrangements, to supervise and train more junior staff.
Knowledge
Essential
- Awareness of health and safety at work. e.g: manual handling skills, infection control measures
- Ability to collect and exchange factual information and data to the multidisciplinary team and ensure data accuracy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
