Job summary
Macmillan Cancer Support Worker - GI Cancer Team
Band 4 | Full Time | St Bartholomew's Hospital
Barts Health NHS Trust is seeking a motivated and compassionate Macmillan Cancer Support Worker to join our Gastrointestinal (GI) Cancer Clinical Nurse Specialist Team at St Bartholomew's Hospital.
This role supports patients throughout their diagnostic and treatment pathway, acting as a key point of contact and ensuring they receive timely information, coordinated care and access to appropriate support services. As stated in the job description, the postholder will "support the coordination of care for GI cancer patients throughout their diagnostic and treatment pathway" and "provide clear information to patients and their families."
Main duties of the job
Main Duties
- Coordinate appointments, investigations, blood tests and treatment-related logistics.
- Provide a single point of contact for patients, carers and GPs.
- Support delivery of Holistic Needs Assessments and health & wellbeing events.
- Offer basic telephone advice and signposting under supervision.
- Maintain accurate cancer databases (CWT, CRS, iQemo).
- Liaise with CNS teams, MDT members and external partners including Macmillan and Maggie's Centre.
- Contribute to audits, governance and service development.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
- Minimum 5 GCSEs and evidence of further education or equivalent experience.
- Experience providing care or support to patients.
- Strong communication skills, including handling sensitive information.
- Confident using multiple IT systems and managing competing priorities.
- Able to work independently and as part of a multidisciplinary team.
- Empathetic, organised and aligned with our WeCare values
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Please note: When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included for non-medical roles. This ensures fairness and consistency within our organization, as some of our sites fall under inner HCAS, while others are classified as outer HCAS. We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager
Job description
Job responsibilities
- Minimum 5 GCSEs and evidence of further education or equivalent experience.
- Experience providing care or support to patients.
- Strong communication skills, including handling sensitive information.
- Confident using multiple IT systems and managing competing priorities.
- Able to work independently and as part of a multidisciplinary team.
- Empathetic, organised and aligned with our WeCare values
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Please note: When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included for non-medical roles. This ensures fairness and consistency within our organization, as some of our sites fall under inner HCAS, while others are classified as outer HCAS. We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager
Person Specification
Qualifications
Essential
- A comprehensive secondary education with a minimum of 5 GCSE's including Maths and English
- Evidence of further education beyond A level or equivalent work experience
Desirable
- Evidence of further education - particularly within Health Care
Experience
Essential
- Experience of providing care and support to patients
- Working across organisational boundaries
- Proven experience of working to tight and strict deadlines
- Knowledge of administration procedures and experience of using multiple and complex IT systems
- Productive working without supervision
- Experience in the NHS environment / caring for people
Desirable
- Problem solving techniques and implementation of sustainable changes.
- Experience of working with multidisciplinary team members
- Experience of working with senior clinical staff
Knowledge
Essential
- Understanding of customer relations, customer care, cultural issues.
Desirable
- Understanding of Holistic Needs Assessments and Personalised Care and Support Planning (PCSP)
Skills
Essential
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Excellent organisational skills
- IT skills
- Able to provide clear and accurate information to patients and their carers.
- Able to convey empathy to patients and families.
- Able to communicate contentious and or sensitive information to service users and internal colleagues.
- Track record of influencing and engaging staff.
- Effective time management and ability to prioritise tasks appropriately.
- Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
- Able to identify areas for improvement and implement processes as appropriate.
- Excellent communication skills to be able to communicate with patients, carers and all members of the MDT.
Desirable
- Ability to work logically with great attention to detail using own initiative.
- Abilitytoworkwithina team/coordinator role
Other
Essential
- Lead by example.
- Conscientious and hardworking.
- Proactive and able to work autonomously and on own initiative.
- Tactful and diplomatic
- Self-motivated and enthusiastic.
- Willingness to undertake training
- Flexibility
- Demonstrable ability to meet Trust values.
- Professional attitude A confident approach
- Ability to work as part of a team.
Person Specification
Qualifications
Essential
- A comprehensive secondary education with a minimum of 5 GCSE's including Maths and English
- Evidence of further education beyond A level or equivalent work experience
Desirable
- Evidence of further education - particularly within Health Care
Experience
Essential
- Experience of providing care and support to patients
- Working across organisational boundaries
- Proven experience of working to tight and strict deadlines
- Knowledge of administration procedures and experience of using multiple and complex IT systems
- Productive working without supervision
- Experience in the NHS environment / caring for people
Desirable
- Problem solving techniques and implementation of sustainable changes.
- Experience of working with multidisciplinary team members
- Experience of working with senior clinical staff
Knowledge
Essential
- Understanding of customer relations, customer care, cultural issues.
Desirable
- Understanding of Holistic Needs Assessments and Personalised Care and Support Planning (PCSP)
Skills
Essential
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Excellent organisational skills
- IT skills
- Able to provide clear and accurate information to patients and their carers.
- Able to convey empathy to patients and families.
- Able to communicate contentious and or sensitive information to service users and internal colleagues.
- Track record of influencing and engaging staff.
- Effective time management and ability to prioritise tasks appropriately.
- Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
- Able to identify areas for improvement and implement processes as appropriate.
- Excellent communication skills to be able to communicate with patients, carers and all members of the MDT.
Desirable
- Ability to work logically with great attention to detail using own initiative.
- Abilitytoworkwithina team/coordinator role
Other
Essential
- Lead by example.
- Conscientious and hardworking.
- Proactive and able to work autonomously and on own initiative.
- Tactful and diplomatic
- Self-motivated and enthusiastic.
- Willingness to undertake training
- Flexibility
- Demonstrable ability to meet Trust values.
- Professional attitude A confident approach
- Ability to work as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
