Job summary
An exciting opportunity has arisen to join the operational management team at The Royal London Hospital, part of Barts Health NHS Trust, located in North-East London.
The Major Trauma and Plastic Surgery Departments are seeking a new Service Manager to oversee the day-to-day management and operational delivery of our high-quality, patient-centered services. This role will play a critical part in driving forward an ambitious service improvement agenda, ensuring the delivery of world-class care to our patients.
This is a 12-month maternity cover role, available as a fixed-term contract or secondment. The Service Manager will be a key figure in the directorates' leadership team, responsible for the operational and performance management of services provided at The Royal London Hospital. You will contribute to achieving NHS constitutional standards, support the elective recovery programme, and lead service improvements that enhance both patient and staff experiences.
This role offers excellent opportunities for professional growth and development, with real autonomy and responsibility, all within a supportive and dynamic clinical and managerial leadership team.
If you are an aspiring leader with experience in healthcare management, a proven track record in service improvement, and a passion for patient care, we would love to hear from you.
Main duties of the job
The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas. The key aims are to:
- Provide timely, efficient and effective operational service management support for Major Trauma and Plastic Surgery services, assisting the General Manager and Service Management Team to ensure that these services are responsive, innovative, and provided to the highest possible clinical and performance standards.
- Drive forward agreed projects to improve service delivery and patient experience in key areas.
- Lead the achievement of performance and quality targets.
- Problem-solve as appropriate and develop and implement sustainable solutions in conjunction with clinical colleagues.
- Be a key member of the Service Management Team, taking full responsibility for actions and ensuring other team members are kept fully informed at all times.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.
Person Specification
Qualifications and Knowledge
Essential
- Evidence of continuing education and development
- Demonstrable ability to evaluate and improve service quality
Desirable
- Educated to relevant degree level or working towards e.g. degree in numerate or information systems, masters in healthcare management or core academic subject
- Recognised management qualification
- Knowledge and awareness of issues affecting NHS acute hospitals
- Has experience of putting together a business case and contributing to its implementation
Experience
Essential
- Operational management experience
- Experience of successfully leading and implementing service improvement projects
- Ability to understand complex issues, problem solve and propose solutions
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
Desirable
- Experience of managing large groups of staff
- Experience of working in a healthcare environment outside of the NHS
- Experience of managing a budget
- Experience of acute hospital information systems or Patient Administration Systems
- Working across and leading Trust wide projects
- Understanding of project management techniques
Skills
Essential
- Analysis of complex data to produce succinct information appropriate for its audience
- Strong communication skills - written and verbal
- Ability to develop new ways of working
- An effective completer/finisher
- Knowledge/skills in MS Office Professional
- Used to producing analysis in numerical or graphical formats to a high standard
- Able to absorb and deal constructively with criticism and seek support as necessary
Desirable
- Advanced Excel spreadsheet skills
- Demonstrates achievements in managing change
- Experience of participating in clinical governance initiatives
- Knowledge of developing and using databases
- Communicates the vision and brings it alive - describes what the future needs to look like in terms of service improvement and modernisations
- Demonstrates a commitment to the highest ethical and professional values and a belief in government funded healthcare
- Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others
- Able to manage own energy and pace efforts
- Recognise others' anxieties and problems - encourages them to find ways of dealing constructively with stress
Person Specification
Qualifications and Knowledge
Essential
- Evidence of continuing education and development
- Demonstrable ability to evaluate and improve service quality
Desirable
- Educated to relevant degree level or working towards e.g. degree in numerate or information systems, masters in healthcare management or core academic subject
- Recognised management qualification
- Knowledge and awareness of issues affecting NHS acute hospitals
- Has experience of putting together a business case and contributing to its implementation
Experience
Essential
- Operational management experience
- Experience of successfully leading and implementing service improvement projects
- Ability to understand complex issues, problem solve and propose solutions
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
Desirable
- Experience of managing large groups of staff
- Experience of working in a healthcare environment outside of the NHS
- Experience of managing a budget
- Experience of acute hospital information systems or Patient Administration Systems
- Working across and leading Trust wide projects
- Understanding of project management techniques
Skills
Essential
- Analysis of complex data to produce succinct information appropriate for its audience
- Strong communication skills - written and verbal
- Ability to develop new ways of working
- An effective completer/finisher
- Knowledge/skills in MS Office Professional
- Used to producing analysis in numerical or graphical formats to a high standard
- Able to absorb and deal constructively with criticism and seek support as necessary
Desirable
- Advanced Excel spreadsheet skills
- Demonstrates achievements in managing change
- Experience of participating in clinical governance initiatives
- Knowledge of developing and using databases
- Communicates the vision and brings it alive - describes what the future needs to look like in terms of service improvement and modernisations
- Demonstrates a commitment to the highest ethical and professional values and a belief in government funded healthcare
- Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others
- Able to manage own energy and pace efforts
- Recognise others' anxieties and problems - encourages them to find ways of dealing constructively with stress
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
