Job summary
We are excited to offer an opportunity to join the dynamic and forward-thinking Frailty Virtual Ward team in Newham University Hospital. This innovative service is at the forefront of delivering integrated, patient-centred care to some of our most vulnerable residents, supporting older adults with frailty to receive safe and effective treatment in the comfort of their own homes.
As part of the Frailty Virtual Ward, you will be working within a multidisciplinary team that includes GPs, geriatricians, community nurses, therapists, pharmacists, and social care colleagues. Together, we deliver proactive and responsive care to prevent avoidable hospital admissions, support early discharges, and improve quality of life for our patients.
This is a unique and rewarding role for a compassionate, motivated, and collaborative healthcare professional who is passionate about innovation in frailty care and committed to driving forward integrated working across acute, community, and primary care services.
Main duties of the job
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Act as the first point of contact for the Frailty Virtual Ward team.
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Coordinate and manage virtual ward referrals, admissions, and discharges.
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Schedule and organise daily MDT meetings, maintaining accurate records and action logs.
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Update and maintain patient tracking systems and electronic health records.
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Liaise with internal and external services to support timely patient care.
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Provide general administrative support, including data entry, reporting, and correspondence.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Experience
Essential
- Minimum 1 year experience in an administrative or office-based role - Experience handling confidential and sensitive information
Desirable
- Experience working in a patientfacing or healthcare-related administrative role - Experience coordinating meetings or managing schedules
Skills
Essential
- Excellent communication and interpersonal skills - Strong organisational skills and attention to detail - Ability to prioritise and meet deadlines - Proficient in Microsoft Office (Word, Excel, Outlook)
Desirable
- Minute-taking and report-writing skills - Ability to work flexibly and adapt to changing priorities
Qualifications
Essential
- Educated to GCSE level or equivalent, including Maths and English at Grade C or above - Computer literacy to RSA2, NVQ Level 2 or equivalent
Knowledge
Essential
- Understanding of general office procedures - Awareness of data protection and patient confidentiality requirements
Desirable
- Knowledge of NHS systems (e.g. Cerner Millenium, EMIS, or other EHR systems) - Familiarity with multidisciplinary team working and care pathways for elderly patients
Person Specification
Experience
Essential
- Minimum 1 year experience in an administrative or office-based role - Experience handling confidential and sensitive information
Desirable
- Experience working in a patientfacing or healthcare-related administrative role - Experience coordinating meetings or managing schedules
Skills
Essential
- Excellent communication and interpersonal skills - Strong organisational skills and attention to detail - Ability to prioritise and meet deadlines - Proficient in Microsoft Office (Word, Excel, Outlook)
Desirable
- Minute-taking and report-writing skills - Ability to work flexibly and adapt to changing priorities
Qualifications
Essential
- Educated to GCSE level or equivalent, including Maths and English at Grade C or above - Computer literacy to RSA2, NVQ Level 2 or equivalent
Knowledge
Essential
- Understanding of general office procedures - Awareness of data protection and patient confidentiality requirements
Desirable
- Knowledge of NHS systems (e.g. Cerner Millenium, EMIS, or other EHR systems) - Familiarity with multidisciplinary team working and care pathways for elderly patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
