Job summary
Band 3 Ward Clerk
Smithfield Wing Ward Clerk
To serve as the point of contact for patients, visitors and staff entering the department. To provide administrative support to ensure smooth flow of the patient admissions, discharge's, transfers and general ward operations.
The post holder might be required to work across the Trust at any time throughout the duration of his/her contract.
For further details of this post, please contact:
Aroia Iraola ~ Email: aroia.iraola@nhs.net
Main duties of the job
Greet patients, visitors, and relatives in a friendly, professional, and helpful manner. Answer telephone enquiries; direct calls to appropriate staff; take and relay messages. Manage patient admission/discharge/transfer paperwork, updating hospital/ward information systems. Maintain and update patient records, including processing patient notes, test results, and reports. Book patient transport (if applicable) and coordinate with porters, pharmacy, and other support services. Maintain the ward admission book and monitor daily patient list. Assist with general clerical tasks: filing, photocopying, scanning, distributing mail. Manage visitors' sign-in/out (if required) and ensure visitor policies are adhered to. Ensure confidentiality and data protection at all times. Liaise with nursing staff, doctors, and other ward team members to facilitate patient care. Provide cross-cover for colleagues across the cardiology admin team during periods of annual leave, sickness, or unplanned absence, ensuring continuity of service.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Math's
- NVQ Business Administration level 3 or equivalent experience
- European Computer Driving License [ECDL] or equivalent
Experience
Essential
- Minimum of 3 years' experience working in a similar role within a healthcare setting
- Experience of working within a multi-disciplinary team
- Front line customer service experience
- Demonstrable experience of administrative & secretarial work
- Previous experience in a Health Care setting
- Experience of using a clinical management information system database
- Experience of dealing with a range of difficult or challenging situations both on the telephone and in person
Desirable
- oKnowledge of medical records and x-ray retrieval systems
- oKnowledge of data management
- oWorking knowledge of NHS systems (i.e. CRS millennium)
- oPrevious experience of typing up medical reports and patient discharge letters
- oAudio Transcription experience
Skills, Abilities and Knowledge
Essential
- Intermediate IT skills to include knowledge of Microsoft packages for example, Word, Excel, Outlook
- Knowledge of filing systems
- Fast and accurate copy and audio typing
- Good verbal and written communication skills
- Excellent interpersonal skills
- Ability to use initiative when problem solving
Other
Essential
- Self-motivated with the ability to influence and inspire others Discreet and friendly Willingness to cover in other geographical locations
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Math's
- NVQ Business Administration level 3 or equivalent experience
- European Computer Driving License [ECDL] or equivalent
Experience
Essential
- Minimum of 3 years' experience working in a similar role within a healthcare setting
- Experience of working within a multi-disciplinary team
- Front line customer service experience
- Demonstrable experience of administrative & secretarial work
- Previous experience in a Health Care setting
- Experience of using a clinical management information system database
- Experience of dealing with a range of difficult or challenging situations both on the telephone and in person
Desirable
- oKnowledge of medical records and x-ray retrieval systems
- oKnowledge of data management
- oWorking knowledge of NHS systems (i.e. CRS millennium)
- oPrevious experience of typing up medical reports and patient discharge letters
- oAudio Transcription experience
Skills, Abilities and Knowledge
Essential
- Intermediate IT skills to include knowledge of Microsoft packages for example, Word, Excel, Outlook
- Knowledge of filing systems
- Fast and accurate copy and audio typing
- Good verbal and written communication skills
- Excellent interpersonal skills
- Ability to use initiative when problem solving
Other
Essential
- Self-motivated with the ability to influence and inspire others Discreet and friendly Willingness to cover in other geographical locations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
