Job summary
An exciting opportunity has arisen for a full-time Senior Receptionist, with a minimum of one year experience in a receptionist role, to join the Emergency Department team at Whipps Cross University Hospital.
The Emergency Department is a very busy and dynamic working environment. Our highly skilled team of consultants, doctors, nursing and other clinical and support staff work to provide specialist, streamlined care for children and adults with a vast range of conditions. We aim to assess all patients as quickly as possible upon arrival.
Main duties of the job
To provide a front of house customer service to all patients, relatives and visitorsattending the Emergency Department, Minor Injuries Unit, SDEC, Clinical Decisions Unit,and Acute Assessment Unit.
Support the clinical teams in the delivery of safe, effective and patient-centered care by undertaking a wide range of administrative and clerical duties.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Experience
Essential
- Experience in an admin role.
- Previous experience in a customer-facing position and of dealing with public both face to face and on the phone.
- Experience of working with population form a diverse background.
- Experience of working in a clinical environment.
Skills
Essential
- Good organizational skills
- Ability to priorities workload and manage time effectively.
- Ability to work flexibly to meet service needs in all areas of the Emergency Department including clinical areas.
- Aptitude to learn new IT skills.
- An ability to work effectively within a team.
- Ability to remain calm and work under pressure to tight deadlines
Knowledge
Essential
- A demonstrable understanding of the importance of confidentiality
- Have good knowledge of Microsoft Office Applications
Desirable
Qualifications
Essential
- Literate and numerate with a minimum of GCSE or equivalent in English and Mathematics
Other
Essential
- Must be able to do shifts working a full 24/7 rota including night shift day shift late shifts, weekend and bank holiday working.
- Self-motivated, confident, well organized and enthusiastic
- Able to use their own initiative yet be able to work well within a team.
- Demonstrate understanding of patient care and communication
- Demonstrate understanding and compassion towards distressed patients/relatives,
- Have a flexible and adaptable approach punctual and reliable.
- Flexibility to work well with all disciplines of staff
- Excellent written and spoken English.
- Be able to communicate with multi agency staff and users.
- An ability to maintain confidentiality and understanding of the rules around managing patient data.
- A willingness to work flexibly in order that a 24/7 service may be delivered consistently throughout the year
Person Specification
Experience
Essential
- Experience in an admin role.
- Previous experience in a customer-facing position and of dealing with public both face to face and on the phone.
- Experience of working with population form a diverse background.
- Experience of working in a clinical environment.
Skills
Essential
- Good organizational skills
- Ability to priorities workload and manage time effectively.
- Ability to work flexibly to meet service needs in all areas of the Emergency Department including clinical areas.
- Aptitude to learn new IT skills.
- An ability to work effectively within a team.
- Ability to remain calm and work under pressure to tight deadlines
Knowledge
Essential
- A demonstrable understanding of the importance of confidentiality
- Have good knowledge of Microsoft Office Applications
Desirable
Qualifications
Essential
- Literate and numerate with a minimum of GCSE or equivalent in English and Mathematics
Other
Essential
- Must be able to do shifts working a full 24/7 rota including night shift day shift late shifts, weekend and bank holiday working.
- Self-motivated, confident, well organized and enthusiastic
- Able to use their own initiative yet be able to work well within a team.
- Demonstrate understanding of patient care and communication
- Demonstrate understanding and compassion towards distressed patients/relatives,
- Have a flexible and adaptable approach punctual and reliable.
- Flexibility to work well with all disciplines of staff
- Excellent written and spoken English.
- Be able to communicate with multi agency staff and users.
- An ability to maintain confidentiality and understanding of the rules around managing patient data.
- A willingness to work flexibly in order that a 24/7 service may be delivered consistently throughout the year
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
