Job summary
This is an exciting opportunity to work in an extremely busy Trust, providing admin support to the Endocrinology Department at St Bartholomew's Hospital.
The team requires a highly organized Patient Pathway Coordinator to provide a range of duties. Candidates must have excellent communication and secretarial skills, which will include word processing and audio typing. Digital typing skills are desirable. Knowledge of G2 digital dictation would be an advantage. It is essential to be well-motivated and able to cross cover within the department and to work as part of the team.
Knowledge of medical terminology and previous experience as a medical secretary are essential.
Main duties of the job
The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the Trust. Also, to ensure and participate in providing an effective administration service to the multidisciplinary team.
In summary Actively manage the administrative processes associated with patient pathways and the functioning and effectiveness of clinical teams. This includes ensuring that 18-week access target and other quality targets are met.
Be a key contact in providing patients with access to healthcare professionals, information on appointments and assisting with other queries
Manage clinic profiles to ensure capacity is used efficiently, including regular monitoring of clinic utilisation and use of corrective actions on CRS (the Trust's patient information system) when required & eRS (Electronic Referrals System)
Be responsible for the provision of an efficient and effective secretarial/PA service to a multidisciplinary team, including implementation of digital dictation/voice recognition services and quality assurance of the documents and their distribution. Work closely with the multidisciplinary team to ensure all correspondence is dealt with quickly and efficiently
Undertake small amounts of typing when letters fall outside of the remit of the trust digital dictation system
Implement Standard Operating Procedures (SOPs) and contribute to the development of SOPs.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
Person Specification
Qualifications
Essential
- GCSE, A level or equivalent standard of education
Experience
Essential
- administration/ medical secretarial/ pathway experience or equivalent
- Acts responsibly as a team member and seeks help, and escalates issues, as necessary
- Ability to use and maintain resources efficiently and effectively and encourage others to do so
- Able to monitor quality of own work and others
- Able to work within set time frames working to priorities and deadlines
- Demonstrable success in managing change
- Worked in a multi-disciplinary team across departmental/service boundaries
Desirable
Knowledge
Essential
- Working knowledge / understanding of national Access targets with respect to the patient pathway and 18 week RTT rules.
- Good understanding of medical terminology
Skills
Essential
- Excellent verbal and written communication skills including a good telephone manner
- Methodical and logical approach to work prioritisation and planning
- Competence with a range of IT packages, e.g. Microsoft, eRS, and CRS
- Ability to provide constructive opinions and views on ideas for service improvement
- Ability to assess risk and report any issues that may put Health and Safety at risk
- Ability to produce correspondence & reports to a high standard
- Ability to communicate professionally at all levels and experience of dealing with patient anxiety in a reassuring manner
Person Specification
Qualifications
Essential
- GCSE, A level or equivalent standard of education
Experience
Essential
- administration/ medical secretarial/ pathway experience or equivalent
- Acts responsibly as a team member and seeks help, and escalates issues, as necessary
- Ability to use and maintain resources efficiently and effectively and encourage others to do so
- Able to monitor quality of own work and others
- Able to work within set time frames working to priorities and deadlines
- Demonstrable success in managing change
- Worked in a multi-disciplinary team across departmental/service boundaries
Desirable
Knowledge
Essential
- Working knowledge / understanding of national Access targets with respect to the patient pathway and 18 week RTT rules.
- Good understanding of medical terminology
Skills
Essential
- Excellent verbal and written communication skills including a good telephone manner
- Methodical and logical approach to work prioritisation and planning
- Competence with a range of IT packages, e.g. Microsoft, eRS, and CRS
- Ability to provide constructive opinions and views on ideas for service improvement
- Ability to assess risk and report any issues that may put Health and Safety at risk
- Ability to produce correspondence & reports to a high standard
- Ability to communicate professionally at all levels and experience of dealing with patient anxiety in a reassuring manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
