Job summary
Barts Guild Shop Assistant Manager
Band 4 - Part time 20 hours per week
The purpose of this role is to assist the shop manager to manage the retail activities of the Guild shop and trolley services.
The post holder needs to assist the shop manager to manage the shop and trolley volunteers and assist in delivering a high standard of training to all volunteers regarding the running of the shop, customer service, and the delivery of the trolley service.
Main duties of the job
Work day to day without supervision, making referrals where appropriate
Manage the smooth and efficient running of the Guild shop and trolley at all times
Deliver training to ensure that Volunteer staff are sufficiently competent, customer focused and able to demonstrate sound knowledge regarding products
Promote sale of Guild branded souvenirs
Report to shop manager on any issues regarding volunteers
Report to shop manager on matter relating to shop business
Report infrastructure defects and required repairs
Manage infection control within the shop, store and trolley service
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
Person Specification
Qualifications
Essential
- Qualified by experience
- Good command of written and spoken English
- Competence in numeracy
Experience
Essential
- Experience of working in a retail environment
- Experience of managing staff
- Experience of dealing with customer complaints and queries
Desirable
- Experience of working with volunteers
- Experience of working within a charitable organisation
Knowledge
Essential
- Knowledge of information technology, internet usage, emails, scanning, MS Word and MS Excel
- Knowledge of Smart till technology to record sales figures for data analysis
Skills
Essential
- Ability to motivate a team to provide excellent customer service
- Excellent communication skills with customers and volunteers
- Able to listen to concerns of volunteers and knowing when to escalate to line manager
Other
Essential
- Flexible approach to working patterns
Desirable
- Ability to work an occasional weekend
Person Specification
Qualifications
Essential
- Qualified by experience
- Good command of written and spoken English
- Competence in numeracy
Experience
Essential
- Experience of working in a retail environment
- Experience of managing staff
- Experience of dealing with customer complaints and queries
Desirable
- Experience of working with volunteers
- Experience of working within a charitable organisation
Knowledge
Essential
- Knowledge of information technology, internet usage, emails, scanning, MS Word and MS Excel
- Knowledge of Smart till technology to record sales figures for data analysis
Skills
Essential
- Ability to motivate a team to provide excellent customer service
- Excellent communication skills with customers and volunteers
- Able to listen to concerns of volunteers and knowing when to escalate to line manager
Other
Essential
- Flexible approach to working patterns
Desirable
- Ability to work an occasional weekend
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
