Job summary
Due to the expansion of our imaging service operating over7 days between the hours of 08:00 to 20:00, we are looking for a Band 4 RTT Validation & Clerical Support Officer to join our growing Administration team with in the General Imaging department at St Bartholomew's Hospital.
This is an exciting opportunity to undertake this new role within the Imaging Department the successful candidate will work within a busy and buoyant team. They will need to be able to multitask, use their own initiative and remain flexible in order to complete set tasks and deadlines.
The successful candidate will need to have or be willing to quickly gain an understanding of the Elective Patient Access Policy, RTT Guidelines, and DM01 requirements. Excellent communication, interpersonal and team work skills are essential as they will need to be able to manage their own workload to meet pre-determined targets, sometimes under pressure. Computer literacy is also an essential requirement for this position.
The successful candidate will be expected to input/extract information from Patient Administrative & Radiology Information Systems, CRS, Qliksense and spreadsheets during their daily work.
It is essential to have strong administrative background with good organisational skills. The successful candidate will need to actively demonstrate our WeCare value and behaviours.
Main duties of the job
The main purpose of this post is to actively validate and track the referral to treatment processes in a patient's diagnostic pathway. To escalate the following to service and clinical leads;
Any delays due to insufficient clinical information to progress the patient's pathway.
Pathways that require an event or a scheduled event to be brought forward in line with DM01 guidelines.
Trends/key themes of incorrect requests/data entry against the individual patient pathways.
Significant data quality issues/errors that may arise.
**There are multiple roles and reserve lists may be maintained
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
Person Specification
Qualifications
Essential
- GCSE / A Level or equivalent standard of Education (Including English/Maths)
Experience
Essential
- Significant administrative / secretarial experience including maintaining office and patient record systems.
- Previous NHS experience of patient pathway management and dealing with staff, patients and then public
- Previous experience using CRS, RISe / PACS, Healthroster and Oracle systems.
Knowledge
Essential
- Familiar with medical terminology
- Understanding of Confidentiality and Data Protection Act and able to maintain confidentiality and trust with an awareness of information governance requirements
- A comprehensive understanding of the Diagnostic Patient Pathway and where it fits within the National RTT
- Knowledge of computerised software packages including MS Outlook, Word, Excel, and CRS / RISe / PACs.
Skills
Essential
- Able to understand, analyse complex data and use information to monitor processes.
- Able to take initiative, work unsupervised and prioritise own workload in a busy clinical environment as part of a multi-disciplinary team.
- Excellent interpersonal skills with the ability to maintain a calm, courteous and efficient approach at all times.
- Excellent written and verbal communication skills.
- Able to take and produce accurate minutes / records of meetings
- Have good customer service skills
- Able to identify and deal problems as they arise.
Person Specification
Qualifications
Essential
- GCSE / A Level or equivalent standard of Education (Including English/Maths)
Experience
Essential
- Significant administrative / secretarial experience including maintaining office and patient record systems.
- Previous NHS experience of patient pathway management and dealing with staff, patients and then public
- Previous experience using CRS, RISe / PACS, Healthroster and Oracle systems.
Knowledge
Essential
- Familiar with medical terminology
- Understanding of Confidentiality and Data Protection Act and able to maintain confidentiality and trust with an awareness of information governance requirements
- A comprehensive understanding of the Diagnostic Patient Pathway and where it fits within the National RTT
- Knowledge of computerised software packages including MS Outlook, Word, Excel, and CRS / RISe / PACs.
Skills
Essential
- Able to understand, analyse complex data and use information to monitor processes.
- Able to take initiative, work unsupervised and prioritise own workload in a busy clinical environment as part of a multi-disciplinary team.
- Excellent interpersonal skills with the ability to maintain a calm, courteous and efficient approach at all times.
- Excellent written and verbal communication skills.
- Able to take and produce accurate minutes / records of meetings
- Have good customer service skills
- Able to identify and deal problems as they arise.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
