Job summary
We are looking for someone with customer service skills and organisational skills to be a part of a Team, with initiative who is an effective team player able to prioritise.
1 position will be located at Royal London Hospital and will involve working night shifts. The salary will be in line with the Inner London pay scales.
1 position will be located at Whipps Cross Hospital and will involve working night shifts. The salary will be in line with the Outer London pay scales.
1 position will involve working day shifts.
Main duties of the job
Answering Internal and External Calls GPs/Drs/Other Trusts and All Emergency Services.
Dealing with All Emergency Calls / Alarms / Major Incident/ Fire/ Security contacting the relevant teams.
Able to deal with Telephony Failures and follow Department SOP procedures.
Full Training will be given.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Evidence of Continuous development - telephony Related
Experience
Essential
- Minimum of one year working in a large organisation.
Knowledge
Desirable
- Worked in a hospital environment
Skills
Essential
- Computer Literate-Word Excel
- High Level of Interpersonal Skills
- Effective Team Player.
- Excellent written and Clear verbal communication skills.
- Telephony Experience
Other
Essential
Person Specification
Qualifications
Essential
- Evidence of Continuous development - telephony Related
Experience
Essential
- Minimum of one year working in a large organisation.
Knowledge
Desirable
- Worked in a hospital environment
Skills
Essential
- Computer Literate-Word Excel
- High Level of Interpersonal Skills
- Effective Team Player.
- Excellent written and Clear verbal communication skills.
- Telephony Experience
Other
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
