Barts Health NHS Trust

Unified Telephony Operator

The closing date is 30 September 2025

Apply for this job

Job summary

We are looking for someone with customer service skills and organisational skills to be a part of a Team, with initiative who is an effective team player able to prioritise.

1 position will be located at Royal London Hospital and will involve working night shifts. The salary will be in line with the Inner London pay scales.

1 position will be located at Whipps Cross Hospital and will involve working night shifts. The salary will be in line with the Outer London pay scales.

1 position will involve working day shifts.

Main duties of the job

Answering Internal and External Calls GPs/Drs/Other Trusts and All Emergency Services.

Dealing with All Emergency Calls / Alarms / Major Incident/ Fire/ Security contacting the relevant teams.

Able to deal with Telephony Failures and follow Department SOP procedures.

Full Training will be given.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Details

Date posted

16 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

259-7425751GSS-A

Job locations

Trust wide

London

E1 1FR


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Qualifications

Essential

  • Evidence of Continuous development - telephony Related

Experience

Essential

  • Minimum of one year working in a large organisation.

Knowledge

Desirable

  • Worked in a hospital environment

Skills

Essential

  • Computer Literate-Word Excel
  • High Level of Interpersonal Skills
  • Effective Team Player.
  • Excellent written and Clear verbal communication skills.
  • Telephony Experience

Other

Essential

  • Reliable
Person Specification

Qualifications

Essential

  • Evidence of Continuous development - telephony Related

Experience

Essential

  • Minimum of one year working in a large organisation.

Knowledge

Desirable

  • Worked in a hospital environment

Skills

Essential

  • Computer Literate-Word Excel
  • High Level of Interpersonal Skills
  • Effective Team Player.
  • Excellent written and Clear verbal communication skills.
  • Telephony Experience

Other

Essential

  • Reliable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Barts Health NHS Trust

Address

Trust wide

London

E1 1FR


Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Barts Health NHS Trust

Address

Trust wide

London

E1 1FR


Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Lead

Joan Madigan

joan.madigan@nhs.net

Details

Date posted

16 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

259-7425751GSS-A

Job locations

Trust wide

London

E1 1FR


Supporting documents

Privacy notice

Barts Health NHS Trust's privacy notice (opens in a new tab)