Job summary
We are looking for a dynamic and motivated team player to take up the position of scheduler to cover maternity leave.
The post holder will join the centralised scheduling service that is responsible for booking patients in for their pre-assessment appointments and surgery at the Royal London Hospital. We have a large well-staffed centralised scheduling department responsible for booking all surgery in the three operating theatre suites at the Royal London Hospital site.
You will also work closely with speciality managers and clinicians to monitor performance and develop new approaches to meet the challenging scheduling needs that the Royal London Hospital poses over the coming years.
The Royal London Hospital is largest of six hospitals that make up Barts Health, the largest NHS Trust in the UK supporting a community of over 1.2 million people in east London and beyond. The hospital is home to an internationally renowned medical school and one of the biggest children's hospitals in the UK. The hospital is also home to the London Air Ambulance providing world leading trauma and emergency care which brings its own unique challenges to scheduling.
Main duties of the job
To ensure provision of comprehensive and efficient booking and schedulingService for patients that adhere to the Trusts Access policy with national and localAccess targets.The role requires the post holder to develop efficient and effective systems of work toensure that patients experience good communication, choice and a personal and responsive service.To provide a consistent approach across the trust, standard operating procedures(SOP) will describe how the functions of this role will be carried out along with the timescales that will be adhered.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Evidence of relevant ongoing personal development in e.g. information management, administration
Desirable
- 5 GCSE's Minimum A-C including English and Maths or equivalent qualification.
Experience
Essential
- Two years NHS experience in a role using CRS.
- RTT knowledge and experience or equivalent administrative competence developed in an associated organisation.
- Ability to work as part of a multidisciplinary team.
- Ability to communicate effectively at all levels across the Department and Division.
- The ability to communicate with patients in an empathetic manner regarding their treatment and procedures.
- Can demonstrate an enthusiastic, approachable and friendly manner.
Desirable
- The capability to communicate with all levels of clinicians to ensure a collaborative working relationship
- Capable of escalating issues to operational teams where necessary
Person Specification
Qualifications
Essential
- Evidence of relevant ongoing personal development in e.g. information management, administration
Desirable
- 5 GCSE's Minimum A-C including English and Maths or equivalent qualification.
Experience
Essential
- Two years NHS experience in a role using CRS.
- RTT knowledge and experience or equivalent administrative competence developed in an associated organisation.
- Ability to work as part of a multidisciplinary team.
- Ability to communicate effectively at all levels across the Department and Division.
- The ability to communicate with patients in an empathetic manner regarding their treatment and procedures.
- Can demonstrate an enthusiastic, approachable and friendly manner.
Desirable
- The capability to communicate with all levels of clinicians to ensure a collaborative working relationship
- Capable of escalating issues to operational teams where necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
