Job summary
An exciting opportunity has arisen for an ambitious, diligent and attentive individual to join the Whipps Cross Surgery team at Barts Health as a Service Delivery Manager. The role would be ideal for ambitious individuals seeking an operations management experience, working closely with internationally recognised clinicians and a wider, multi-disciplinary team in a fast-paced acute setting. This is a key post within the management structure, as you will be responsible for the operational performance of the service as well as its on-going cross site development. The role will require an adaptable and well-rounded approach, whilst ensuring as a priority that the day-to-day operational delivery of the service is sound.
Main duties of the job
The Service Delivery Manager is responsible to the Service Manager for the overall performance of those services within the remit of the role. This position will be responsible for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent experience.
- Management qualification or equivalent experience
Experience
Essential
- Operational management and leadership experience in a large and complex organisation, preferably within the NHS
- Experience of managing service performance and resources to meet key standards and targets.
- Proven experience in service improvement and development.
- Experience of leading and managing teams.
- A proven record of success in managing change.
- Proven track record of working under pressure to strict deadlines.
Skills
Essential
- Excellent leadership skills, including the ability to foster an open and inclusive culture, encouraging teamwork and positive working relationships
- Excellent management skills, including the ability to provide direction and support.
- Strong analytical and data-evaluation skills, including awareness of the importance of measuring success.
- Excellent, clear, and concise written and verbal communication skills. Ability to listen, question and provide clear concise information and advice.
- Excellent interpersonal skills with the ability to maintain a courteous approach at all times, especially during stressful situations.
- Ability to work co-operatively with both clinical and non-clinical staff, including other management teams and to develop effective working relationships across the directorate and the Trust.
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams.
- Ability to stay calm under pressure and make rational decisions, prioritising effectively in the face of competing demands and delegating tasks to team members appropriately/effectively.
- A strong sense of personal and team accountability, including a commitment to self-development.
- Excellent IT skills.
Desirable
- An understanding and experience of staff and organisational development
Knowledge
Essential
- Comprehensive knowledge of NHS initiatives, RTT pathways and management of patient waiting lists.
- A strong understanding of multi-disciplinary issues and commitment to multidisciplinary working.
- Ability to demonstrate knowledge of current thinking and policy affecting the health and public sector.
- A demonstrable knowledge of healthcare governance.
- Evidence of political awareness and sensitivity to the high-profile nature of the NHS and Trust.
Other
Essential
- A commitment to promoting equality and diversity in the workplace and in service delivery and development.
- Understanding of the Data Protection Act.
Person Specification
Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent experience.
- Management qualification or equivalent experience
Experience
Essential
- Operational management and leadership experience in a large and complex organisation, preferably within the NHS
- Experience of managing service performance and resources to meet key standards and targets.
- Proven experience in service improvement and development.
- Experience of leading and managing teams.
- A proven record of success in managing change.
- Proven track record of working under pressure to strict deadlines.
Skills
Essential
- Excellent leadership skills, including the ability to foster an open and inclusive culture, encouraging teamwork and positive working relationships
- Excellent management skills, including the ability to provide direction and support.
- Strong analytical and data-evaluation skills, including awareness of the importance of measuring success.
- Excellent, clear, and concise written and verbal communication skills. Ability to listen, question and provide clear concise information and advice.
- Excellent interpersonal skills with the ability to maintain a courteous approach at all times, especially during stressful situations.
- Ability to work co-operatively with both clinical and non-clinical staff, including other management teams and to develop effective working relationships across the directorate and the Trust.
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams.
- Ability to stay calm under pressure and make rational decisions, prioritising effectively in the face of competing demands and delegating tasks to team members appropriately/effectively.
- A strong sense of personal and team accountability, including a commitment to self-development.
- Excellent IT skills.
Desirable
- An understanding and experience of staff and organisational development
Knowledge
Essential
- Comprehensive knowledge of NHS initiatives, RTT pathways and management of patient waiting lists.
- A strong understanding of multi-disciplinary issues and commitment to multidisciplinary working.
- Ability to demonstrate knowledge of current thinking and policy affecting the health and public sector.
- A demonstrable knowledge of healthcare governance.
- Evidence of political awareness and sensitivity to the high-profile nature of the NHS and Trust.
Other
Essential
- A commitment to promoting equality and diversity in the workplace and in service delivery and development.
- Understanding of the Data Protection Act.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
