Job summary
REGISTRATION AUTHORITY AGENT - BAND 4
An exciting opportunity has arisen for a Registration Authority Agent to join the team and assist inthe Trusts continued growth of Smartcard enabled applications.
In brief, the RA facilitates the Identity & Access Management (IAM) process for the Trust via
completion of robust Identity checks, production of physical and Virtual Smartcards and theassignment of Position based access for use across numerous clinical applications and Electronic.
Staff Records (ESR).
The successful candidate will be required to conduct appointments and sessions autonomously both in the office and at any trust site. There is also a requirement to provide ongoing technical support around the Smartcard and associated software. You will need to provide accurate, clear and concise information often of a technical nature, assisting with problem solving and signposting as appropriate.Ensure continuity of the trust RA service, to support timely access by clinical and support staff as well as training access and staff testing access on behalf of the project teams.
**We reserve the right to close this vacancy prior to the advertised closing date, once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful**
Main duties of the job
Maintain accurate and up to date records of all activities associated with the provision of the RA service in accordance with the Data Protection Act and other Information Governance rule and regulations.Confirm to all National and Trust policies and procedures regarding registration for NHS CRS Smartcard applications.Train and support staff for the introduction of smartcards to access clinical systems.
Perform RA Activities according to Trust policies and procedures including, but not limited to:o User registrationo Verifying user ID checks to e-GIF level 3 & taking photoso User NHS Spine UUID account creationo Smartcard production and issuanceo Ensure terms and conditions of Smartcard usage are agreed too Role profile maintenance/administrationo Adding or changing role profiles (where appropriate)o Deactivating role profileso Revocation and cancelling smartcardso User suspensiono PIN/Passcode resettingo Smartcard certificate renewalo Replacing lost and damaged smartcardso Incident reportingo Advising on and monitoring user access and smartcard useo Providing user information and reports to the CS Technical Teamo Providing appropriate training and process advice and guidanceo Diagnosis of RA related problems and their resolutiono Advice and referral to the correct department for non-RA related problems
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
For further details / informal visits contact:Name: Michael FajinmiJob title: Registration Authority ManagerEmail address: michael.fajinmi@nhs.net
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
For further details / informal visits contact:Name: Michael FajinmiJob title: Registration Authority ManagerEmail address: michael.fajinmi@nhs.net
Person Specification
Qualifications and Knowledge
Essential
- Educated to A Level, or equivalent in English and Mathematics or a scientific subject.
- Knowledge of Integrated Identity Management (IIM) and in particular, User Identity Manager (and successor system)
Desirable
- Professional or vocational qualification and good knowledge og information technology supported by evidence relevant to continuous professional development
Experience
Essential
- Experience supporting projects in an NHS environment (preferably ICT or HR) and users of critical systems in a demanding environment
- Proficiency in ICT facilities and tools including e-mail, text, MS Office (Outlook, Word, Excel and Powerpoint
- Experience of using the NHS Spine User Directory (SUD), User Identity Manager (UIM), Smartcard Management System (CMS) and Electronic Staff Records (ESR).
Desirable
- Experience of providing IT training and production of user guides. An experience of training users at a technical level whilst being able to communicate this into layman's terms
- Previous experience in customer services or/and healthcare environment.
Communications
Essential
- Excellent written and oral communication skills, including the ability to use tact and persuasion
Skills
Essential
- Ability to command the confidence of managers and clinicians; willingness to accept responsibility in a high-pressure environment; ability to maintain good working relationships
- Problem solving skills to help staff at all levels through process change and service development.
- Strong interpersonal skills; ability to communicate technical issues clearly and concisely.
- Excellent organization and administration skills
- Methodical with a robust attention to detail
- Able to prioritise tasks and deliver to key areas against deadlines.
Specific requirements
Essential
- Personable, enthusiastic and committed.
- Approachable and patient
- Flexible, adaptable and thorough.
- Willingness to learn and develop
- Ability to work calmly under pressure
- Excellent team player
- Strong understanding of confidentiality issues and data protection
- A reliable work record.
Person Specification
Qualifications and Knowledge
Essential
- Educated to A Level, or equivalent in English and Mathematics or a scientific subject.
- Knowledge of Integrated Identity Management (IIM) and in particular, User Identity Manager (and successor system)
Desirable
- Professional or vocational qualification and good knowledge og information technology supported by evidence relevant to continuous professional development
Experience
Essential
- Experience supporting projects in an NHS environment (preferably ICT or HR) and users of critical systems in a demanding environment
- Proficiency in ICT facilities and tools including e-mail, text, MS Office (Outlook, Word, Excel and Powerpoint
- Experience of using the NHS Spine User Directory (SUD), User Identity Manager (UIM), Smartcard Management System (CMS) and Electronic Staff Records (ESR).
Desirable
- Experience of providing IT training and production of user guides. An experience of training users at a technical level whilst being able to communicate this into layman's terms
- Previous experience in customer services or/and healthcare environment.
Communications
Essential
- Excellent written and oral communication skills, including the ability to use tact and persuasion
Skills
Essential
- Ability to command the confidence of managers and clinicians; willingness to accept responsibility in a high-pressure environment; ability to maintain good working relationships
- Problem solving skills to help staff at all levels through process change and service development.
- Strong interpersonal skills; ability to communicate technical issues clearly and concisely.
- Excellent organization and administration skills
- Methodical with a robust attention to detail
- Able to prioritise tasks and deliver to key areas against deadlines.
Specific requirements
Essential
- Personable, enthusiastic and committed.
- Approachable and patient
- Flexible, adaptable and thorough.
- Willingness to learn and develop
- Ability to work calmly under pressure
- Excellent team player
- Strong understanding of confidentiality issues and data protection
- A reliable work record.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
