Job summary
An exciting opportunity has arisen for an experienced Senior Patient Care Coordinator to join the ENT and H&N team at the Royal London Hospital. We are looking for a well-organised team player who can work well under pressure, whilst adhering to procedures and deadlines. The ideal candidate will thrive in a fast paced and constantly changing environment. The successful applicant will require excellent communication skills and possess a positive, can-do attitude. Previous experience of RTT and CWT is essential along with advanced IT skills.
Main duties of the job
The post holder is responsible for providing administrative support to designated clinicians and patient cohorts. This will include the proactive management of individual patient pathways to ensure that patients are diagnosed and treated in line with clinical need and national and local waiting time and access targets.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Degree or equivalent or equivalent training and experience of administrative procedures
- Knowledge and experience of office management, system and practice.
- Knowledge of the RTT policy.
- Good working knowledge of Word, Excel, Outlook and Powerpoint.
- Knowledge of confidentiality principles with regards to patient data.
- To have a sound understanding of NHS wide initiatives and experience of responding positively to ensure local implementation.
Desirable
- 18-week knowledge.
- Previous RTT/Validation knowledge
Experience
Essential
- Demonstrate level of administrative experience at a high level of competence acquired through both training and experience.
- Proven experience of managing a small team
- Demonstrate experience of working in an office environment
- Previous NHS or Healthcare experience
Desirable
- Experience working in NHS
- Experience managing patient referrals, patient records and database
Skills and Abilities
Essential
- Keyboard skills to access and input to data systems.
- Competent in Microsoft Office products.
- Competence with range of IT packages e.g CRS
- Able to supervise and deliver administrative and clerical duties appropriately.
- Understanding of Data Protection Act and Freedom of Information Act
Desirable
- Ability to use information to monitor processes, plan and initiate action
Person Specification
Qualifications
Essential
- Degree or equivalent or equivalent training and experience of administrative procedures
- Knowledge and experience of office management, system and practice.
- Knowledge of the RTT policy.
- Good working knowledge of Word, Excel, Outlook and Powerpoint.
- Knowledge of confidentiality principles with regards to patient data.
- To have a sound understanding of NHS wide initiatives and experience of responding positively to ensure local implementation.
Desirable
- 18-week knowledge.
- Previous RTT/Validation knowledge
Experience
Essential
- Demonstrate level of administrative experience at a high level of competence acquired through both training and experience.
- Proven experience of managing a small team
- Demonstrate experience of working in an office environment
- Previous NHS or Healthcare experience
Desirable
- Experience working in NHS
- Experience managing patient referrals, patient records and database
Skills and Abilities
Essential
- Keyboard skills to access and input to data systems.
- Competent in Microsoft Office products.
- Competence with range of IT packages e.g CRS
- Able to supervise and deliver administrative and clerical duties appropriately.
- Understanding of Data Protection Act and Freedom of Information Act
Desirable
- Ability to use information to monitor processes, plan and initiate action
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
