Job summary
This is an exciting time to undertake this new role within the expanding Imaging Department. The department will be providing a 7 day service operating between the hours of 8:00 am to 8:00 pm. We are looking for a Band 6 Deputy Service Delivery Managerto join our growing A&C team with in the General Imaging department at St Bartholomew's Hospital.
This is an on-site management role and the successful candidate will lead a team of Imaging Schedulers and Reception staff, whilst being a part of a wider multi-disciplinary team. We are looking for an enthusiastic individual who has exceptional leadership and interpersonal skills. The post holder will be required to lead on the day to day running of the A&C team who will work a shift system to cover the 12 hour working/scanning day.
They will support the Service Delivery Manager and General Manger with implementing policy changes, business planning and objectives and service developments to meet capacity/demand fluctuations. They will also ensure that waiting time requirements are met and National RTT/DM01 targets are adhered to.
The successful candidate will need to be a flexible team player who can manage a varied workload to meet set targets, changing deadlines and juggle conflicting priorities. They must be able to work within a confidential environment and adhere to Information Governance procedures.
Main duties of the job
Strong computer literacy is essential, with a good knowledge of Excel a bonus. The successful candidate will be expected to input, extract and compile complex information from a number of booking and patient tracking systems. Full training will be provided on RISe/PACs. It is essential to have a solid administrative background with good organisational skills. The successful candidate will need to actively demonstrate our WeCare value and behaviours.
The post holder will manage and co-ordinate Imaging administration services within SBH General Imaging and play a key role in the co-ordination of the patient pathway ensuring a smooth and efficient service for the patient through their journey. The postholder will line manage A&C members of staff dealing with all HR and personnel issues as they arise.
To support the Service Delivery Manager and General Manger in the implementation of policy, business planning, business objectives and service developments relating to the administrative function of the SBH General Imaging Service.
Assist in meeting performance management requirements of the services, including quality, waiting time and activity targets. Contribute to operational implementation and achievement of the strategic direction of SBH General Imaging Services at St Bartholomew's Hospital
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
Person Specification
Qualifications
Essential
- Literate and numerate with a good level of education to A 'Level (or equivalent standard)
Experience
Essential
- Expensive experience of managing staff in a large and complex organisation, preferably within the NHS.
- Extensive experience of working within the context of 18 weeks and managing performance against RTT Targets.
- Experienced of working within set timeframes and managing changing priorities / deadlines to meet challenging targets
- Experienced in carrying out staff appraisals and developing staff.
- Experience of working in a busy clinical environment as part of a multi-disciplinary team
Knowledge
Essential
- Comprehensive knowledge of NHS initiatives and RTT pathways
- Solid understanding and management of patient wait lists.
- Knowledge of computerised software packages including MS Word, Excel, and experienced use of CRS/RISe/PACs
Skills
Essential
- Excellent, clear, and concise written and verbal communication skills. Ability to listen, question and provide clear concise information and advice
- Excellent interpersonal skills with the ability to maintain a courteous approach at all times, especially during stressful situations.
- Able to analyse, interpret complex information.
- Ability to work unsupervised, prioritising own workload and delegate tasks to team members appropriately/effectively
- Knowledge and use of WeInform Qliksense (DM01 validation) Platform.
Person Specification
Qualifications
Essential
- Literate and numerate with a good level of education to A 'Level (or equivalent standard)
Experience
Essential
- Expensive experience of managing staff in a large and complex organisation, preferably within the NHS.
- Extensive experience of working within the context of 18 weeks and managing performance against RTT Targets.
- Experienced of working within set timeframes and managing changing priorities / deadlines to meet challenging targets
- Experienced in carrying out staff appraisals and developing staff.
- Experience of working in a busy clinical environment as part of a multi-disciplinary team
Knowledge
Essential
- Comprehensive knowledge of NHS initiatives and RTT pathways
- Solid understanding and management of patient wait lists.
- Knowledge of computerised software packages including MS Word, Excel, and experienced use of CRS/RISe/PACs
Skills
Essential
- Excellent, clear, and concise written and verbal communication skills. Ability to listen, question and provide clear concise information and advice
- Excellent interpersonal skills with the ability to maintain a courteous approach at all times, especially during stressful situations.
- Able to analyse, interpret complex information.
- Ability to work unsupervised, prioritising own workload and delegate tasks to team members appropriately/effectively
- Knowledge and use of WeInform Qliksense (DM01 validation) Platform.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
