Job summary
An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join the busy ENT admin team at Royal London Hospital. The successful candidate will provide administration support to a number of consultants in the department and will play a key role within a multi-disciplinary team.
The post holder will need excellent organisational and communication skills and will have a strong commitment to delivering a high quality service for our patients.
Main duties of the job
The ENT Patient Care Coordinator will provide an administrative role within the ENT department, supporting the efficient and effective delivery of patient care pathways.
With a minimum of supervision, the post holder will use their initiative to coordinate patient appointments, liaising with clinical staff and administrative teams to book, schedule, and manage the department's appointment system. They will utilize relevant systems, including CRS and eRS, ensuring accurate and timely data entry to support seamless patient care.
Be responsible for maintaining and updating the department's database, ensuring that patient and staff information is accurate, confidential, and secure, in line with Trust policies and national standards.
To plan and prioritize elements of their own workload, ensuring tasks are completed within agreed timelines while meeting the operational needs of the department. Where appropriate, the post holder will provide guidance and supervision to trainees, students, and volunteers to ensure consistency in service delivery.
To assist the ENT department in meeting national waiting time targets, such as two-week wait or other specified standards, ensuring breaches are avoided through effective pathway management and communication with clinical teams.
The role requires a commitment to delivering high-quality services for adult patients, with attention to detail, strong organizational skills, and adherence to the Trust's policies and procedures.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- oEducation to GCSE level or equivalent standard.
- oDemonstrated knowledge of medical terminology through AMSPAR or equivalent qualification/experience.
- oProficient in using a range of IT software packages, including Word, Excel, Outlook, and PowerPoint, or equivalent experience in digital tools.
Desirable
- oAdvanced knowledge of IT systems, demonstrated by qualifications such as ECDL or similar.
Experience
Essential
- oProven experience in medical secretarial roles or pathway administration, demonstrating competence in managing administrative processes in healthcare settings.
Knowledge
Essential
- oAbility to type with speed and accuracy, ensuring high-quality documentation.
- oSound understanding of NHS national targets and initiatives, including knowledge of 18-week referral-to-treatment rules.
- oFamiliarity with the implementation of NHS-wide initiatives and experience in adapting local processes to align with these.
Desirable
- oExperience in supervisory or office management roles with an equivalent skill set to a certificate-level qualification.
Skills
Essential
- oAbility to use initiative and proactively solve problems within the scope of the role.
- oDemonstrates self-awareness by reflecting on performance and identifying opportunities for professional growth.
- oSkilled in presenting a positive and professional image of themselves and the service.
- oAbility to actively participate in learning activities and maintain a record of progress.
- oProven ability to meet deadlines, prioritize tasks, and work within specified timeframes effectively.
- oStrong written communication skills, capable of producing high-quality reports and correspondence.
- oFlexible and adaptable in coordinating patient pathways to maximize clinical time.
- oAble to efficiently use and maintain resources, encouraging others to do the same.
- oWorks effectively as part of a team, seeking support when necessary and providing constructive input for service improvements.
- oAbility to monitor the quality of work independently and collaboratively.
Desirable
- oExperience in planning and implementing system changes or adapting to new standards.
Other
Essential
- oDemonstrates a patient-focused approach, always prioritizing the needs of service users.
- oFlexible and adaptable attitude, adjusting to changing circumstances with ease.
- oTreats all individuals with dignity and respect, embracing diversity and inclusivity.
- oKnowledge and understanding of Human Rights, Equality, and Diversity principles and policies
- oDemonstrates a patient-focused approach, always prioritizing the needs of service users.
Person Specification
Qualifications
Essential
- oEducation to GCSE level or equivalent standard.
- oDemonstrated knowledge of medical terminology through AMSPAR or equivalent qualification/experience.
- oProficient in using a range of IT software packages, including Word, Excel, Outlook, and PowerPoint, or equivalent experience in digital tools.
Desirable
- oAdvanced knowledge of IT systems, demonstrated by qualifications such as ECDL or similar.
Experience
Essential
- oProven experience in medical secretarial roles or pathway administration, demonstrating competence in managing administrative processes in healthcare settings.
Knowledge
Essential
- oAbility to type with speed and accuracy, ensuring high-quality documentation.
- oSound understanding of NHS national targets and initiatives, including knowledge of 18-week referral-to-treatment rules.
- oFamiliarity with the implementation of NHS-wide initiatives and experience in adapting local processes to align with these.
Desirable
- oExperience in supervisory or office management roles with an equivalent skill set to a certificate-level qualification.
Skills
Essential
- oAbility to use initiative and proactively solve problems within the scope of the role.
- oDemonstrates self-awareness by reflecting on performance and identifying opportunities for professional growth.
- oSkilled in presenting a positive and professional image of themselves and the service.
- oAbility to actively participate in learning activities and maintain a record of progress.
- oProven ability to meet deadlines, prioritize tasks, and work within specified timeframes effectively.
- oStrong written communication skills, capable of producing high-quality reports and correspondence.
- oFlexible and adaptable in coordinating patient pathways to maximize clinical time.
- oAble to efficiently use and maintain resources, encouraging others to do the same.
- oWorks effectively as part of a team, seeking support when necessary and providing constructive input for service improvements.
- oAbility to monitor the quality of work independently and collaboratively.
Desirable
- oExperience in planning and implementing system changes or adapting to new standards.
Other
Essential
- oDemonstrates a patient-focused approach, always prioritizing the needs of service users.
- oFlexible and adaptable attitude, adjusting to changing circumstances with ease.
- oTreats all individuals with dignity and respect, embracing diversity and inclusivity.
- oKnowledge and understanding of Human Rights, Equality, and Diversity principles and policies
- oDemonstrates a patient-focused approach, always prioritizing the needs of service users.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
