Job summary
Barts Health Volunteers is an innovative and responsive volunteer programme supporting the five main hospitals across Barts Health NHS Trust.
Volunteers play an integral part in delivering our services here at Barts and we believe that volunteers add so much value to the experience of patients and visitors.
There are over a 1,000 active volunteers supporting a plethora of services such as: Maternity, Emergency Department, Older People Services. In addition we work with a larger number of external organisations including: Macmillan, Bliss, Breastfeeding and maternity networks engaging and involving local people in to an excited and varied portfolio of volunteering roles.
Main duties of the job
We are looking for an enthusiastic and experienced Volunteer Manager who can help us to grow, support and develop this well-respected and exciting service.If you enjoy working with people from all backgrounds, enjoy a job with changing demands and challenges, and committed to making a difference for patients, staff and volunteers we look forward to receiving your application.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent level of expertise/knowledge in volunteer management
Desirable
- HR management qualification (e.g. CIPD)
Experience
Essential
- Demonstrable experience of volunteer management in an NHS setting or other related field
- Experience of line managing support service staff
- Experience of working with and building relationships with a broad range of stakeholders and diverse community members across a complex organisation
- Experience of line managing support staff
- Proven experience of success in service improvement and development in response to user group needs
- Experience of building and maintaining relationships with stakeholders across a complex organisation
- Experience of evaluating projects and services, making recommendations and change where necessary
Desirable
- Experience of developing and delivering training to staff and volunteers of varying levels/backgrounds
- Experience of project management
Knowledge
Essential
- Knowledge of the dynamics and complexities of volunteer management
- Knowledge and experience of volunteer management including experience of recruiting and supporting volunteers
Skills
Essential
- Willingness and flexibility to run occasional events and training outside normal working hours if needed
- Able to demonstrate intermediate skills in IT packages such as Microsoft office as well as competent overall keyboard skills
- Basic level of experience with databases, including Better Impact, Oracle
- Physically capable of office duties, VDU use
- Capable of concentrating within unpredictable work demands.
Other
Essential
- Passionate about the benefits of volunteering and supporting people to realise their potential
Person Specification
Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent level of expertise/knowledge in volunteer management
Desirable
- HR management qualification (e.g. CIPD)
Experience
Essential
- Demonstrable experience of volunteer management in an NHS setting or other related field
- Experience of line managing support service staff
- Experience of working with and building relationships with a broad range of stakeholders and diverse community members across a complex organisation
- Experience of line managing support staff
- Proven experience of success in service improvement and development in response to user group needs
- Experience of building and maintaining relationships with stakeholders across a complex organisation
- Experience of evaluating projects and services, making recommendations and change where necessary
Desirable
- Experience of developing and delivering training to staff and volunteers of varying levels/backgrounds
- Experience of project management
Knowledge
Essential
- Knowledge of the dynamics and complexities of volunteer management
- Knowledge and experience of volunteer management including experience of recruiting and supporting volunteers
Skills
Essential
- Willingness and flexibility to run occasional events and training outside normal working hours if needed
- Able to demonstrate intermediate skills in IT packages such as Microsoft office as well as competent overall keyboard skills
- Basic level of experience with databases, including Better Impact, Oracle
- Physically capable of office duties, VDU use
- Capable of concentrating within unpredictable work demands.
Other
Essential
- Passionate about the benefits of volunteering and supporting people to realise their potential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
