Admin Assistant

Barts Health NHS Trust

This job is now closed

Job summary

We are looking to recruit an enthusiastic Administration Assistant to work across our Sexual Health services in Barts Health NHS Trust.

No previous Sexual Health experience is necessary however,you should have an interest in this department and a desire to work within a fast-paced environment.

Reception experience is essential, as this role includes greeting service users and visitors, and office based administrative experience is also essential.

A large part of this role involves navigating around our booking system, taking calls within our call centre and responding to emails from patients and other healthcare professionals. Therefore, experience in these areas isdesirable.

Referral processing and patient list management experience, along with confidence in using Cerner Millennium or similar patient record systems is also desirable.

Please note, you will be required to work some evening and Saturday shifts at various sites across Barts Health NHS Trust.

Main duties of the job

To provide admin, call centre and reception support to the Trust's clinics ensuring the provision of an excellent "front of house" and admin service. In conjunction with the medical and nursing team provide seamless outpatient care for The Trust's patients ensuring that all patients, relatives, and visitors to the Department are always dealt with in a courteous manner.

The post holder will be expected to rotate to various clinic areas. Working 37.5 hours per week evening shifts and Saturdays will be required.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Date posted

07 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year per annum inc

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

259-6213807RLH-A

Job locations

Royal London Hospital

London

E1 1FR

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Job description

Job responsibilities

Person Specification

Qualifications and Knowledge

Essential

GCSE or equivalent in English and Maths

Desirable

NHS National Targets

Experience

Essential

Experience using customer focused administrative system.
Experience working in a customer focused environment or as a receptionist.
Previous office based administrative experience

Desirable

Previous experience working in an NHS environment.
Previous experience using CRS, Inform and Microsoft 365
Previous experience of working in a service call centre.

Person Specification

Qualifications and Knowledge

Essential

GCSE or equivalent in English and Maths

Desirable

NHS National Targets

Experience

Essential

Experience using customer focused administrative system.
Experience working in a customer focused environment or as a receptionist.
Previous office based administrative experience

Desirable

Previous experience working in an NHS environment.
Previous experience using CRS, Inform and Microsoft 365
Previous experience of working in a service call centre.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information