Job summary
The General Manager post holder serves as a proficient operational leader for Soft FM Services, overseeing budget, compliance, and service enhancements in a 24/7 environment. They will be required to collaborate closely with client teams at the Royal London Hospital and across the broader Barts Trust, providing leadership in Catering, Domestic Cleaning, Portering, Security, Waste, Linen, Laundry, and other Soft FM areas. Responsible for day-to-day management, statutory compliance, and identifying improvement opportunities, they report to the Operations and Performance Director. The post holder manages contractual responsibilities, fosters customer relationships, and leads the team, contributing to the strategic planning of Soft FM services within the Barts Trust.
Proposed interview date:30th May 2024
Main duties of the job
The post holder is accountable for the day-to-day management and delivery of Soft FM Services at the Royal London Hospital site. Key responsibilities include ensuring service quality standards, adhering to budgets, and fostering integrated working styles and customer relationships. Managing finance, operations and people
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Experience
Essential
- Significant and credible industry experience at senior FM Services management level gained in a Healthcare or other suitable similar environment.
- Evidence of strong customer and client focus - must have experience in customer facing environments
Skills
Essential
- Evidence of managing performance and identifying improvements using management data
- Evidence of conducting confidential and sensitive investigations
- Evidence of exposure and experience of working in a diverse and multi-cultural environment
- Proven ability in respect of diplomacy skills and to be able to communicate at all levels
- Able to use own initiative in problem solving on day-to-day issues
Desirable
- Evidence of working knowledge of managing large teams of employees
Knowledge
Essential
- Comprehensive HR knowledge
- Computer literacy: MS Excel, Word, PPT, Teams
Desirable
- Incident and Risk Management in healthcare or similar critical environment
Qualifications
Essential
- Professional Accreditation in at least one SOFT FM Discipline- Catering or cleaning. NEBOSH/IOSH or equivalent certification
Person Specification
Experience
Essential
- Significant and credible industry experience at senior FM Services management level gained in a Healthcare or other suitable similar environment.
- Evidence of strong customer and client focus - must have experience in customer facing environments
Skills
Essential
- Evidence of managing performance and identifying improvements using management data
- Evidence of conducting confidential and sensitive investigations
- Evidence of exposure and experience of working in a diverse and multi-cultural environment
- Proven ability in respect of diplomacy skills and to be able to communicate at all levels
- Able to use own initiative in problem solving on day-to-day issues
Desirable
- Evidence of working knowledge of managing large teams of employees
Knowledge
Essential
- Comprehensive HR knowledge
- Computer literacy: MS Excel, Word, PPT, Teams
Desirable
- Incident and Risk Management in healthcare or similar critical environment
Qualifications
Essential
- Professional Accreditation in at least one SOFT FM Discipline- Catering or cleaning. NEBOSH/IOSH or equivalent certification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
