Job summary
We are seeking a highly motivated and pro-active individual to fulfil the role of Patient Care Coordinator (PCC).
This job is to work in the department of Clinical Pathology, which covers Infectious diseases, Immunology and the Covid's Medicines Day unit (CMDU). This post would be to cover CMDU which is based at Mile End Hospital, please note that you will be expected to cover / rotate in to the other areas within clinical Pathology as when the service requires and these services will be based at RLH.
Working pattern for CMDU will be 37.5 hours over 4 days, this will include weekends. You will be on a rota. The working times will be 8AM-18:00PM.
Main duties of the job
The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the Trust. Also, to ensure and participate in providing an effective administration service to the multidisciplinary team.
In summary the post holder will:
- Actively manage the administrative processes associated with patient pathways and the functioning and effectiveness of clinical teams. This includes ensuring that 18-week access and other quality targets are met.
- Be a key contact in providing patients with access to healthcare professionals, information on appointments and assisting with other queries.
- Manage clinic profiles to ensure capacity is used efficiently, including regular monitoring of clinic utilization and use of corrective actions on CRS (the Trust's patient information system) when required.
- Be responsible for the provision of an efficient and effective secretarial/PA service to a multidisciplinary team, including implementation of digital dictation/voice recognition services and quality assurance of the documents and their distribution. Work closely with the multidisciplinary team to ensure all correspondence is dealt with quickly and efficiently.
- Undertake typing of letters which are not generated through voice recognition. Implement Standard Operating Procedures (SOPs) and contribute to the development of SOPs.
- Line manages some other administrative staff if required to do so.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- GCSE A level or equivalent standard of Education
- AMSPAR or equivalent e.g. good level of medical terminology
- ECDL or equivalent e.g. experience of a range of IT packages such as word, excel, outlook and powerpoint
Experience
Essential
- Medical secretarial/pathway administration experience
Knowledge
Essential
- Ability to type with speed and accuracy
Desirable
- Supervisory or Office Management skills equivalent to certificate level
Skills
Essential
- Proactive with the ability to use own initiative
- Able to present a positive image of themselves and the service
- Ability to self-reflect, carry out tasks of won job and identify what they need to learn to able them to do their job better
- Ability to take an active role in agreed learning activities and keep a record of them
- To have a sound understanding of NHS wide initiatives and experience of responding positively to ensure local implementation
- Ability to provide constructive opinions and view on ideas for service improvement
- Ability to use and maintain resources efficiently and effectively and encourage others to do so.
- Acts responsibly as a team member and seeks help if necessary
- A proven record of being able to work within the timeframes working to priorities and deadlines
- Able to monitor quality of own work and others
- Ability to produce and present written reports and correspondence of a high calibre
- Knowledge of and experience in the use of ICT Packages
- Flexible approach to the planning and coordination of patient pathway to ensure maximum use of clinical time
- The ability to plan and co-ordinate actively and changes to systems or standards
Desirable
- Knowledge of national targets with respect to the patient pathway. A sound knowledge and demonstrable competence re 18-week referral to treatment rules
Person Specification
Qualifications
Essential
- GCSE A level or equivalent standard of Education
- AMSPAR or equivalent e.g. good level of medical terminology
- ECDL or equivalent e.g. experience of a range of IT packages such as word, excel, outlook and powerpoint
Experience
Essential
- Medical secretarial/pathway administration experience
Knowledge
Essential
- Ability to type with speed and accuracy
Desirable
- Supervisory or Office Management skills equivalent to certificate level
Skills
Essential
- Proactive with the ability to use own initiative
- Able to present a positive image of themselves and the service
- Ability to self-reflect, carry out tasks of won job and identify what they need to learn to able them to do their job better
- Ability to take an active role in agreed learning activities and keep a record of them
- To have a sound understanding of NHS wide initiatives and experience of responding positively to ensure local implementation
- Ability to provide constructive opinions and view on ideas for service improvement
- Ability to use and maintain resources efficiently and effectively and encourage others to do so.
- Acts responsibly as a team member and seeks help if necessary
- A proven record of being able to work within the timeframes working to priorities and deadlines
- Able to monitor quality of own work and others
- Ability to produce and present written reports and correspondence of a high calibre
- Knowledge of and experience in the use of ICT Packages
- Flexible approach to the planning and coordination of patient pathway to ensure maximum use of clinical time
- The ability to plan and co-ordinate actively and changes to systems or standards
Desirable
- Knowledge of national targets with respect to the patient pathway. A sound knowledge and demonstrable competence re 18-week referral to treatment rules
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
