Job summary
An exciting opportunity has arisen for a full-time Senior Receptionist, with a minimum of one year experience in a receptionist role, to join the Emergency Department team at Whipps Cross University Hospital.
The Emergency Department is a very busy and dynamic working environment. Our highly skilled team of consultants, doctors, nursing and other clinical and support staff work to provide specialist, streamlined care for children and adults with a vast range of conditions. We aim to assess all patients as quickly as possible upon arrival.
The role of Receptionist is vital to the smooth functioning of the department. The team welcomes every patient and ensures they are registered and correctly managed throughout their journey in the department, by working closely with our clinical teams. This role will require working shifts to include day shift, late shits, nights, weekends and bank holiday working as part of a rotational shift pattern, covering a 24/7 service.
We are looking for enthusiastic individuals who are self-motivated and who possesses a high level of interpersonal skills. Applicants must be capable of working in a demanding environment whilst maintaining attention to detail.
This role is multi-facetted and as a priority provides real-time computer entries on various systems, including admission, discharge, transfer, and ambulance arrivals.
The post-holder will cover reception areas on rotation through the A&E department SDEC and AAU ward.
Main duties of the job
To provide a front of house customer service to all patients, relatives and visitors attending the Emergency Department, Minor Injuries Unit, SDEC, Clinical Decisions Unit, and Acute Assessment Unit.Support the clinical teams in the delivery of safe, effective, and patient-centered care by undertaking a wide range of administrative and clerical duties.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Literate and numerate with a minimum of GCSE or equivalent in English and Mathematics.
Experience
Essential
- Experience in an admin role.
- Previous experience in a customer-facing position and of dealing with public both face to face and on the phone.
- Experience of working with population form a diverse background.
- Experience of working in a clinical environment.
Knowledge
Essential
- Have good knowledge of Microsoft Office Applications.
- A demonstrable understanding of the importance of confidentiality.
Desirable
Skills
Essential
- Good organizational skills.
- Ability to priorities workload and manage time effectively.
- Ability to work flexibly to meet service needs in all areas of the Emergency Department including clinical areas.
- Aptitude to learn new IT skills.
- An ability to work effectively within a team.
- Ability to remain calm and work under pressure to tight deadlines.
Other
Essential
- Self-motivated, confident, well organized and enthusiastic.
- Able to use their own initiative yet be able to work well within a team.
Person Specification
Qualifications
Essential
- Literate and numerate with a minimum of GCSE or equivalent in English and Mathematics.
Experience
Essential
- Experience in an admin role.
- Previous experience in a customer-facing position and of dealing with public both face to face and on the phone.
- Experience of working with population form a diverse background.
- Experience of working in a clinical environment.
Knowledge
Essential
- Have good knowledge of Microsoft Office Applications.
- A demonstrable understanding of the importance of confidentiality.
Desirable
Skills
Essential
- Good organizational skills.
- Ability to priorities workload and manage time effectively.
- Ability to work flexibly to meet service needs in all areas of the Emergency Department including clinical areas.
- Aptitude to learn new IT skills.
- An ability to work effectively within a team.
- Ability to remain calm and work under pressure to tight deadlines.
Other
Essential
- Self-motivated, confident, well organized and enthusiastic.
- Able to use their own initiative yet be able to work well within a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
