Job summary
The role of Digital Learner Support and Engagement Coordinator is required to provide administrative support for the educational platforms used by the Education Academy to host its learning materials and programmes and to help promote the courses and resources available.
The post-holder will be expected to provide systems support to users and ensure efficient and effective processes are in place for the updating and promotion of resources. This will involve working closely with other team members, clinicians, operational staff, as well as with stakeholders in partner organisations.
The post-holder will be expected to undertake a wide variety of tasks, including
communicating with stakeholders and supporting the marketing of Education Academy digital courses and programmes, to increase awareness and maximise engagement. Some ad hoc training of staff in the use of the Moodle platform and the learning portal may also be required.
Main duties of the job
We are looking for an enthusiastic and highly motivated individual to join our busy team. The post holder will be required to provide administrative support for the educational platforms used by the Education Academy to host its learning materials and programmes and to help promote the courses and resources available.
The post holder will be required to work closely with other team members, clinicians and operational staff, as well as with stakeholders in partner organisations.
The post-holder will be expected to support the marketing of Education Academy digital courses and programmes, to increase awareness and maximise engagement. There will be a requirement to undertake some ad hoc training of staff in the use of learning systems in order to support their on-going personal and professional development.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
Customer Service
- To answer enquires in an efficient and responsive manner, having a customer focused approach to any issues in order to ensure they are addressed satisfactorily, taking ownership where possible and seeking advice and guidance as necessary
- To act as the first point of contact for information regarding the availability of on-line resources on the Academy learning portal and Moodle platform, and provide support where appropriate regarding access
- To provide advice and signposting to digital resources available for use by Trust staff on NHS Elect
- To provide ad hoc training for staff in the use of the Moodle platform and learning portal in order to promote confident use of the systems.
Systems Management
- To provide a support function by being responsible for the efficient management and maintenance of resources hosted on the Moodle system and other platforms used to host internally developed learning resources.
- To escalate issues as necessary arising from system users.
- To support educators with the uploading of courses on Moodle, ensuring adherence to governance processes
- To support learners as necessary in the use of the Moodle platform for the uploading of assignments and accessing on-line resources
- To liaise with the Technology Enhanced Learning (TEL) team to raise system issues relating to Moodle and the learning portal and provide necessary details to ensure swift resolution and minimal downtime
- To maintain an assets register and schedule for the annual review of digital educational resources available on the Moodle platform and learning portal
- To liaise with NHS Elect on a monthly basis in order to obtain and record activity data on the use of digital resources on their platform by Trust staff. To collate this data and provide it to the Learning and Development management team
- To promote accessibility to digital learning resources by undertaking regular checks to ensure are working effectively and flag any issues or concerns identified
- To maximize the use of internal communications channels in order to raise awareness of the range of digital resources available and to liaise with Education Academy teams to promote accessibility of internally developed resources such as webinars, podcasts, hybrid materials.
Educational and Professional Development
- To manage and prioritise own time and workload, working autonomously under guidance
- To promote the work of the Education Academy displaying a positive and professional approach at all times.
- To participate in the Trust appraisal process and development programmes as identified.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
For further details / informal visits contact:
If you wish to discuss the post further, please contact Martins Akhemigbeze, Senior Learning and Development Facilitator, Design and Delivery via email: m.akhemigbeze@nhs.net
Job description
Job responsibilities
Customer Service
- To answer enquires in an efficient and responsive manner, having a customer focused approach to any issues in order to ensure they are addressed satisfactorily, taking ownership where possible and seeking advice and guidance as necessary
- To act as the first point of contact for information regarding the availability of on-line resources on the Academy learning portal and Moodle platform, and provide support where appropriate regarding access
- To provide advice and signposting to digital resources available for use by Trust staff on NHS Elect
- To provide ad hoc training for staff in the use of the Moodle platform and learning portal in order to promote confident use of the systems.
Systems Management
- To provide a support function by being responsible for the efficient management and maintenance of resources hosted on the Moodle system and other platforms used to host internally developed learning resources.
- To escalate issues as necessary arising from system users.
- To support educators with the uploading of courses on Moodle, ensuring adherence to governance processes
- To support learners as necessary in the use of the Moodle platform for the uploading of assignments and accessing on-line resources
- To liaise with the Technology Enhanced Learning (TEL) team to raise system issues relating to Moodle and the learning portal and provide necessary details to ensure swift resolution and minimal downtime
- To maintain an assets register and schedule for the annual review of digital educational resources available on the Moodle platform and learning portal
- To liaise with NHS Elect on a monthly basis in order to obtain and record activity data on the use of digital resources on their platform by Trust staff. To collate this data and provide it to the Learning and Development management team
- To promote accessibility to digital learning resources by undertaking regular checks to ensure are working effectively and flag any issues or concerns identified
- To maximize the use of internal communications channels in order to raise awareness of the range of digital resources available and to liaise with Education Academy teams to promote accessibility of internally developed resources such as webinars, podcasts, hybrid materials.
Educational and Professional Development
- To manage and prioritise own time and workload, working autonomously under guidance
- To promote the work of the Education Academy displaying a positive and professional approach at all times.
- To participate in the Trust appraisal process and development programmes as identified.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
For further details / informal visits contact:
If you wish to discuss the post further, please contact Martins Akhemigbeze, Senior Learning and Development Facilitator, Design and Delivery via email: m.akhemigbeze@nhs.net
Person Specification
Qualifications and Knowledge
Essential
- GCSE English and Maths (A-C grade) or equivalent
- Educated to A level standard or equivalent
Desirable
- Level 3 or equivalent qualification in Administration
Experience
Essential
- Minimum 2 years experience of working in a customer facing administrative role.
- Experience of working with digital training systems for work or study.
- Experience in working collaboratively with people from diverse backgrounds
- Experience of a variety of administrative processes to help manage projects
- Experience of using or administrating Learning Management Systems, such as Moodle
Specific requirements
Essential
- To be able to work across all Trust sites
- Sufficient to perform the duties of the post with any aids and adaptations
- Keen to learn and grow digital skills across new tools/platforms
Skills
Essential
- Strong IT skills and competent at using MS Office including MS Teams and Sharepoint
- Ability to demonstrate systems to users
- Ability to co-ordinate, prioritise and meet deadlines using initiative and problem solving skills
- Team player - ability to contribute to team development and partnership working
- Ability to deliver a high level of customer service to all colleagues
- Strong attention to detail and ability to produce accurate and detailed work
Desirable
- Skills in having challenging conversations with customers.
Personal and people development
Essential
- To positively promote learning and development and continuing education for all
Person Specification
Qualifications and Knowledge
Essential
- GCSE English and Maths (A-C grade) or equivalent
- Educated to A level standard or equivalent
Desirable
- Level 3 or equivalent qualification in Administration
Experience
Essential
- Minimum 2 years experience of working in a customer facing administrative role.
- Experience of working with digital training systems for work or study.
- Experience in working collaboratively with people from diverse backgrounds
- Experience of a variety of administrative processes to help manage projects
- Experience of using or administrating Learning Management Systems, such as Moodle
Specific requirements
Essential
- To be able to work across all Trust sites
- Sufficient to perform the duties of the post with any aids and adaptations
- Keen to learn and grow digital skills across new tools/platforms
Skills
Essential
- Strong IT skills and competent at using MS Office including MS Teams and Sharepoint
- Ability to demonstrate systems to users
- Ability to co-ordinate, prioritise and meet deadlines using initiative and problem solving skills
- Team player - ability to contribute to team development and partnership working
- Ability to deliver a high level of customer service to all colleagues
- Strong attention to detail and ability to produce accurate and detailed work
Desirable
- Skills in having challenging conversations with customers.
Personal and people development
Essential
- To positively promote learning and development and continuing education for all
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
