Job summary
The Clinical Systems Applications Support Team is looking for an Applications Support Administrator to complement our existing team. The successful candidate will work within a dynamic team which provides 2nd line support for Cerner Millennium applications as well as downstream clinical systems across the Barts Health estate. The position will be to manage business as usual processes whilst adhering to local Trust policies and service level agreements.
This role requires a high quality approach to customer service as the job necessitates working with system end users as well as other teams within Informatics - Millennium Training team - and Human Resources - Registration Authority. The candidate must be able prioritise their workload autonomously, and able to work to strict deadlines.
Strong written and verbal communication skills are essential, whilst previous experience with patient administration systems is desirable.
Please note, if you have previously applied for this job and not been successful, please do not apply again.
Main duties of the job
Responsible for supporting Cerner Millennium and other connected clinical systems. This includes managing the administrative processes associated with user account maintenance.
Responsible for embedding and streamlining procedures for Junior Doctor monthly intakes.
Ensuring Trust compliance with required Systems access and security protocols and procedures.
Responsible for liaising with user departments, Registration Authority and ICT teams to ensure appropriate turnaround times for user account configuration changes are met.
To uphold agreed service levels, standards and policies.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
This vacancy has been set up with a maximum cap on applications and may close early if this is reached before the advertised end date.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
This vacancy has been set up with a maximum cap on applications and may close early if this is reached before the advertised end date.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Educated to A level Standard
Desirable
- A relevant first-degree, or equivalent qualification
- ITIL green badge equivalent in service management
Experience
Essential
- Effective communication and influencing skills
- Experience in working in a Service Management environment
Desirable
- Experience of Patient Administration System management
- Broad understanding of NHS clinical and administrative processes.
- NHS data standards and reporting requirements
Knowledge
Essential
- Knowledge of Microsoft Office
Desirable
- Knowledge of Cerner Millennium and related tools
- Cerner Service Management knowledge
Skills
Essential
- The ability to work with confidence autonomously, using own initiative to solve problems and make decisions.
- Effective team player
- Keyboard or alternative computer input device proficiency
- Must be able to input critical data accurately and at high speed.
- Flexible approach
Desirable
- The ability to set own objectives and meet targets that are in place
Other
Essential
- Excellent written and verbal communication skills
- Confident, robust and resilient and with the drive to complete
- Open minded with a positive attitude
- Well organised with a professional approach
Desirable
- Capable of independent judgement
Person Specification
Qualifications
Essential
- Educated to A level Standard
Desirable
- A relevant first-degree, or equivalent qualification
- ITIL green badge equivalent in service management
Experience
Essential
- Effective communication and influencing skills
- Experience in working in a Service Management environment
Desirable
- Experience of Patient Administration System management
- Broad understanding of NHS clinical and administrative processes.
- NHS data standards and reporting requirements
Knowledge
Essential
- Knowledge of Microsoft Office
Desirable
- Knowledge of Cerner Millennium and related tools
- Cerner Service Management knowledge
Skills
Essential
- The ability to work with confidence autonomously, using own initiative to solve problems and make decisions.
- Effective team player
- Keyboard or alternative computer input device proficiency
- Must be able to input critical data accurately and at high speed.
- Flexible approach
Desirable
- The ability to set own objectives and meet targets that are in place
Other
Essential
- Excellent written and verbal communication skills
- Confident, robust and resilient and with the drive to complete
- Open minded with a positive attitude
- Well organised with a professional approach
Desirable
- Capable of independent judgement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
