Job summary
We are seeking an enthusiastic Administrator to join our Bart's Health Paediatric Audiology multi-disciplinary teams at Waltham Forest and Redbridge. The services are based at Wood Street Health Care Centre (Waltham Forest) and Loxford Polyclinic (Redbridge). An administrative role will keep you busy with some delegated service development and/or administrative leading responsibilities.
This interesting new role will involve working with in our spacious, family-friendly multi-disciplinary centres and taking on the responsibilities of this role within the dynamic working environment at Bart's will enable further personal development.
The post holder will be required to work efficiently and effectively, liaising with patients, careers, clinicians and other service users as required. Candidates will be expected to undertake a range of administrative duties including telephone/email/face to face queries, processing and booking appointments, database entry, management of waiting lists, preparing clinic, conducting appointment confirmation calls and upkeep as well as patient pathway management and leading the admin team.
The ideal candidate must enjoy working in a busy environment; the applicant will preferably have a working knowledge of medical terminology gained within a health care environment. You must be flexible and a team player with excellent interpersonal skills. Experienced in using Microsoft office software, IT literate and numerate.
Main duties of the job
- To be the lead administrator within the admin team
- To provide lead administrative support for the Pediatric Audiology Service
- Work closely with the admin team which consists of three band 3 administrators and 1 band 4 medical secretary.
- Report to the team lead with updates from the admin team and administrative processes
- Look into ways how current admin processes can be streamlined
- To work with the audiology team and act as the 'welcome point' in the department, dealing with enquiries in person, email and by telephone from patients and other professionals.
- To take responsibility for the Audiological patient management system, maintaining and updating confidential information and ensuring appointments and patient pathways are managed appropriately.
- To take accountability for waiting list management and work with wider admin team to drive through continual service improvement.
- Appropriate recording of information on the Patient Management System (audiology)
- Dealing with incoming referrals including from GPs and other health professionals.
- Management of patient records as required by the Paediatric Audiology Department.
- Receiving and relaying messages for Audiology and support staff via phone/email etc.
- Updating patient records and discharge records.
- To use the Electronic Patient Record system to create encounters for new patients and alter patient information
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Details
Date posted
20 December 2023
Pay scheme
Agenda for change
Band
Band 4
Salary
£30,279 to £33,116 a year per annum inc
Contract
Permanent
Working pattern
Full-time
Reference number
259-5924341RLH
Job locations
Wood Street Health Centre/Loxford Polyclinic
London
E1 1FR
Employer details
Employer name
Barts Health NHS Trust
Address
Wood Street Health Centre/Loxford Polyclinic
London
E1 1FR
Employer's website
https://www.bartshealth.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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