Job summary
An exciting opportunity has arisen for an experienced administrator to join the Hackney Ark and Royal London Paediatric Audiology service as the Band 5 Admin Team Leader.
We are looking for a personable, highly professional, motivated and experienced individual to join our team. The successful candidate will be working across two sites in a fast-paced and ever changing environment. This is an excellent opportunity to work as part of a dynamic team, providing professional administrative support, and resolving day to day issues independently, acting as a source of advice and guidance and to be the first point of contact in the service.
The post holder will manage a team of administrators and is expected to monitor their performance, conduct annual appraisals and effectively allocate work and resources to the team.
Main duties of the job
The post holder will play a key role in actively managing the administrative processes of patient pathways and the associated administrative staff to ensure a smooth and efficient service for patients throughout their journey. This links to also provide an effective administration service to the multidisciplinary team. Key functions include:
- Line management of administrative staff for Paediatric Audiology including recruitment, appraisal, development, performance, and allocation of work/resources.
- Undertake secretarial functions as part of secretarial team and in line with access targets.
- Manage the implementation of SOPs, admin systems, and and admin service improvements including new technology for the service
- Ensure quality of admin services provided to patients and staff by the admin team
- Resolve problems, escalating where necessary
- Implement suitable cross cover arrangements
- Support the Management team/Clinical lead with some department meetings
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Person Specification
Qualifications
Essential
- GCSE A Level or quivalent standard of education
- Supervisory or office management skills equivalent to certificate level
Experience/Knowledge
Essential
- Experience as a medical secretary
- Competence with a range of IT packages
- A proven record of being able to work within set timeframes working to priorities and deadlines
- Previous experience of staff supervision or line management
- Working knowledge of national access tagets
- A good level of knowledge of medical terminology
- ECDL or equivalent experience i.e., experience of a range of IT packages such as Word, Excel, Outlook and Powerpoint
Desirable
- Have a sound understanding of national NHS initiatives and how to ensure local implementation
Person Specification
Qualifications
Essential
- GCSE A Level or quivalent standard of education
- Supervisory or office management skills equivalent to certificate level
Experience/Knowledge
Essential
- Experience as a medical secretary
- Competence with a range of IT packages
- A proven record of being able to work within set timeframes working to priorities and deadlines
- Previous experience of staff supervision or line management
- Working knowledge of national access tagets
- A good level of knowledge of medical terminology
- ECDL or equivalent experience i.e., experience of a range of IT packages such as Word, Excel, Outlook and Powerpoint
Desirable
- Have a sound understanding of national NHS initiatives and how to ensure local implementation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
