Receptionist
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Job summary
We are seeking a Plane Tree Centre Senior Patient Pathway Coordinator/ Team Leader to join our expanding Admissions Team in Barts Health NHS Trust Whipps Cross. You will be in charge of the receptionists and surgical ward clerks, managing them as you showcase and represent the Trust with your caring, helpful approach, providing a positive start to the patient pathway.
The post holder will ensure efficient and effective systems of work are carried out and that clinics are booked effectively in accordance with the Trust policies and guidelines. You will be professional and courteous, and have excellent communication skills. You must be enthusiastic, passionate about customer service and able to work under pressure in a very busy environment and at the same time delivering outstanding patient care.
You will provide support to the Theatre Delivery Manager. You will also be expected to work together with the administrative and clinical teams to provide high quality care for patients within all specialties, including the surgical wards.
The ability to forge close working relationships with hospital administration staff, clinical staff and other colleagues is essential to the post; as is the ability to multitask, prioritize, and have excellent communication skills both written and oral. A working knowledge of excel and other Microsoft programmes is essential as is the experience of electronic patient record systems.
Main duties of the job
This post forms a key part of the multi-disciplinary team working with the Whipps Cross Hospital Day Care Unit.
All members of the team will have the flexibility to undertake a wide range of appropriate tasks. The post holder will be positively encouraged to develop their own skills to facilitate the requirements to undertake such other roles and responsibilities as required. This post forms a key part of the multi - disciplinary team working with the Whipps Cross Hospital Day Care Unit.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Details
Date posted
10 October 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,565 a year Per Annum Inc (Annex 21)
Contract
Apprenticeship
Duration
15 months
Working pattern
Full-time
Reference number
259-5726496WXH
Job locations
Whipps Cross University Hospital
Whipps Cross Road
London
E11 1NR
Employer details
Employer name
Barts Health NHS Trust
Address
Whipps Cross University Hospital
Whipps Cross Road
London
E11 1NR
Employer's website
https://www.bartshealth.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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