Job summary
An exciting opportunity has arisen for an Registration Authority Agent to join the team and assist in the Trusts continued growth of Smartcard enabled applications.
In brief, the RA facilitates the Identity & Access Management (IAM) process for the Trust via completion of robust Identity checks, production of physical and Virtual Smartcards and the assignment of Position based access for use across numerous clinical applications and Electronic Staff Records (ESR).
The successful candidate will be required to conduct appointments and sessions autonomously both in the office and at any trust site. There is also a requirement to provide ongoing technical support around the Smartcard and associated software. You will need to provide accurate, clear and concise information often of a technical nature, assisting with problem solving and signposting as appropriate
Main duties of the job
- Ensure continuity of the trust RA service, to support timely access by clinical and support staff as well as training access and staff testing access on behalf of the project teams
- Maintain accurate and up to date records of all activities associated with the provision of the RA service in accordance with the Data Protection Act and other Information Governance rule and regulations
- Conform to all National and Trust policies and procedures regarding registration for NHS CRS Smartcard applications
- Train and support staff for the introduction of smartcards to access clinical systems
- Perform RA Activities according to Trust policies and procedures including, but not limited to:
- User registration
- Verifying user ID checks to e-GIF level 3 & taking photos
- User NHS Spine UUID account creation
- Smartcard production and issuance
- Ensure terms and conditions of Smartcard usage are agreed to
- Role profile maintenance/administration
- Adding or changing role profiles (where appropriate)
- Deactivating role profiles
- Revocation and cancelling smartcards
- User suspension
- PIN/Passcode resetting
- Smartcard certificate renewal
- Replacing lost and damaged smartcards
- Incident reporting
- Advising on and monitoring user access and smartcard use
- Providing user information and reports to the CS Technical Team
- Providing appropriate training and process advice and guidance
- Diagnosis of RA related problems and their resolution
- Advice and referral to the correct department for non-RA related problems
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The RA Agent is responsible for providing arrangements that will ensure tight contract over the issue and maintenance of electronic Smartcards, whilst providing an efficient and responsive service that meets the needs of the users.
The RA Agent will:
- Hold face to face meetings with users to check original identification documents, take photos and witness the correct completion of registration forms
- Create NHS Spine User accounts and print and issue Smartcards in accordance with agreed national and local policies.
- Have received appropriate training before undertaking RA Agent duties and to keep up to date with training, in particular with respect to new IAM (Identity and Access Management) Service and RA systems and processes.
- Responsible for the setup and day to day running of the Trusts Registration Authority service.
- Travel to user sites to undertake mobile registration activities.
- Ensure adequate stocks of smartcards, necessary consumables and relevant equipment is maintained securely and available for use at all times.
- Adhere to audit requirements and ensure that all RA forms and associated information is maintained and securely stored according to national and local policy.
- Support helpdesk and floor walking presence across the sites to provide real time, onsite support and guidance to users and to promote good practice.
- To potentially provide on-call service to manage problems that arise outside normal working hours.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The RA Agent is responsible for providing arrangements that will ensure tight contract over the issue and maintenance of electronic Smartcards, whilst providing an efficient and responsive service that meets the needs of the users.
The RA Agent will:
- Hold face to face meetings with users to check original identification documents, take photos and witness the correct completion of registration forms
- Create NHS Spine User accounts and print and issue Smartcards in accordance with agreed national and local policies.
- Have received appropriate training before undertaking RA Agent duties and to keep up to date with training, in particular with respect to new IAM (Identity and Access Management) Service and RA systems and processes.
- Responsible for the setup and day to day running of the Trusts Registration Authority service.
- Travel to user sites to undertake mobile registration activities.
- Ensure adequate stocks of smartcards, necessary consumables and relevant equipment is maintained securely and available for use at all times.
- Adhere to audit requirements and ensure that all RA forms and associated information is maintained and securely stored according to national and local policy.
- Support helpdesk and floor walking presence across the sites to provide real time, onsite support and guidance to users and to promote good practice.
- To potentially provide on-call service to manage problems that arise outside normal working hours.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications and knowledge
Essential
- Educated to "A" Level, or equivalent in English and Mathematics or a scientific subject.
- Knowledge of Integrated Identity Management (IIM) and in particular, User Identity Manager (and successor system).
Desirable
- Professional or vocational qualification and good knowledge of information technology supported by evidence of relevant continuous profession development.
Experience
Essential
- Experience supporting projects in an NHS environment (preferably ICT or HR) and users of critical systems in a demanding environment.
- Proficiency in ICT facilities and tools including: e-mail; text; MS Office (Outlook, Word, Excel and PowerPoint).
- Experience of using the NHS Spine User Directory (SUD), User Identity Manager (UIM), Smartcard Management System (CMS) and Electronic Staff Records (ESR).
Desirable
- Experience of providing IT training and production of user guides. An experience of training users at a technical level whilst being able to communicate this into layman's terms
- Previous experience in customer services or/and healthcare environment.
Personal and people development
Essential
- To develop one's own skills and experience and those of colleagues through sharing knowledge, technology, experiences and ways of working.
Skills
Essential
- Ability to command the confidence of managers and clinicians; willingness to accept responsibility in a high-pressure environment; ability to maintain good working relationships
- Problem solving skills to help staff at all levels through process change and service development.
- Strong interpersonal skills; ability to communicate technical issues clearly and concisely.
- Excellent organization and administration skills.
- Methodical with a robust attention to detail
- Able to prioritise tasks and deliver to key areas against deadlines.
Communication
Essential
- Excellent written and oral communication skills, including the ability to use tact and persuasion.
Specific requirements
Essential
- Personable, enthusiastic and committed.
- Approachable and patient
- Flexible, adaptable and thorough.
- Willingness to learn and develop
- Ability to work calmly under pressure
- Excellent team playerStrong understanding of confidentiality issues and data protection
- A reliable work record.
Person Specification
Qualifications and knowledge
Essential
- Educated to "A" Level, or equivalent in English and Mathematics or a scientific subject.
- Knowledge of Integrated Identity Management (IIM) and in particular, User Identity Manager (and successor system).
Desirable
- Professional or vocational qualification and good knowledge of information technology supported by evidence of relevant continuous profession development.
Experience
Essential
- Experience supporting projects in an NHS environment (preferably ICT or HR) and users of critical systems in a demanding environment.
- Proficiency in ICT facilities and tools including: e-mail; text; MS Office (Outlook, Word, Excel and PowerPoint).
- Experience of using the NHS Spine User Directory (SUD), User Identity Manager (UIM), Smartcard Management System (CMS) and Electronic Staff Records (ESR).
Desirable
- Experience of providing IT training and production of user guides. An experience of training users at a technical level whilst being able to communicate this into layman's terms
- Previous experience in customer services or/and healthcare environment.
Personal and people development
Essential
- To develop one's own skills and experience and those of colleagues through sharing knowledge, technology, experiences and ways of working.
Skills
Essential
- Ability to command the confidence of managers and clinicians; willingness to accept responsibility in a high-pressure environment; ability to maintain good working relationships
- Problem solving skills to help staff at all levels through process change and service development.
- Strong interpersonal skills; ability to communicate technical issues clearly and concisely.
- Excellent organization and administration skills.
- Methodical with a robust attention to detail
- Able to prioritise tasks and deliver to key areas against deadlines.
Communication
Essential
- Excellent written and oral communication skills, including the ability to use tact and persuasion.
Specific requirements
Essential
- Personable, enthusiastic and committed.
- Approachable and patient
- Flexible, adaptable and thorough.
- Willingness to learn and develop
- Ability to work calmly under pressure
- Excellent team playerStrong understanding of confidentiality issues and data protection
- A reliable work record.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
