Job summary
To Operate the Hospital Main Switchboard on System for Dedicated Day & Night Staff 24/7.
Dealing with Internal External Calls. And all Emergency Calls Alarms and Operating Internal Bleep Paging System.
To Provide a Telecoms Service for Enquires at all Times Out of Hrs.
The Switchboard takes approx. 3000 Calls a day.
This is a Rotating Shifts Position working Weekends/B/Hol.
Main duties of the job
We are looking for someone with a Customer Service Skills organisational skills, with initiative who is an effective team player able to prioritise and work well under pressure,
If you are interested and would like more Information regarding the position would like to hear from you.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
To Contribute to the effective operation of the Trust business by providing a high quality 24 Hr a day all year-round Telecommunication.
Taking Internal/External Calls from other Hospitals/GP connecting to relevant Teams.
To Operate Hospital emergency system in accordance with set procedures including Cardiac Arrest/Fire/Security/Major Incidents etc.
To Test all Bleeps Daily and documented
To follow all Departmental SOP
To Ensure that callers complaints are attended in Line with Trust Procedures.Maintain a daily log of all Emergency Calls
Deal with Failures i.e. Bleep/Telephony Failures.
To comply with All Trust Procedures.
Use own Initiative if out of Hrs.
Update Information in message daily pad of any changes
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below
Job description
Job responsibilities
To Contribute to the effective operation of the Trust business by providing a high quality 24 Hr a day all year-round Telecommunication.
Taking Internal/External Calls from other Hospitals/GP connecting to relevant Teams.
To Operate Hospital emergency system in accordance with set procedures including Cardiac Arrest/Fire/Security/Major Incidents etc.
To Test all Bleeps Daily and documented
To follow all Departmental SOP
To Ensure that callers complaints are attended in Line with Trust Procedures.Maintain a daily log of all Emergency Calls
Deal with Failures i.e. Bleep/Telephony Failures.
To comply with All Trust Procedures.
Use own Initiative if out of Hrs.
Update Information in message daily pad of any changes
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below
Person Specification
Qualifications & Knowledge
Desirable
- Evidence of continuous development
- Telephony related training e.g. Mitel, Siemens, Cisco, Concierge systems
Experience
Essential
- A minimum of one year working in a large organisation providing telecoms services.
Skills
Essential
- Computer literate - Word / Excel
- High level of interpersonal
- Effective team player
- Sufficient to perform the duties of the post with any aids and adaptations
Communication Skills Clear Verbal
Essential
- Excellent written and clear verbal communication skills
Person Specification
Qualifications & Knowledge
Desirable
- Evidence of continuous development
- Telephony related training e.g. Mitel, Siemens, Cisco, Concierge systems
Experience
Essential
- A minimum of one year working in a large organisation providing telecoms services.
Skills
Essential
- Computer literate - Word / Excel
- High level of interpersonal
- Effective team player
- Sufficient to perform the duties of the post with any aids and adaptations
Communication Skills Clear Verbal
Essential
- Excellent written and clear verbal communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
