Job summary
Barts Health NHS Trust is home to the Physician Response Unit (PRU) which was launched in 2002 with the aim to deliver safe, effective and patient-centric care in North East London by bringing the Emergency Department to the community. For 20 years the PRU has promoted a shared decision-making model which empowers patients and facilitates clinicians to identify the right care, in the right place, at the right time. This service is delivered through the tripartite relationship between Barts Health NHS Trust, London Ambulance Service (LAS) and London's Air Ambulance Charity.
PRU provides care to a multitude of patients and their families across East London. Patients and families are the focus of all the care provided hence the importance of a role focused on them.
The nature of PRU and the potential for onward referral to our community and hospital partners implies that patients and their families navigate multiple services. The patient liaison & follow-up nurse will help facilitate the process while empowering patients and families.
The role will imply a close relationship with the operational team and when possible, represent the patient and family point of view during case discussions.
A nurse with previous Community Emergency Medicine experience will be invaluable to ensure the service's smooth running and continuing development.
Main duties of the job
The patient liaison & follow-up nurse role will be non-clinical and primarily aimed at following up and liaising with patients and their families post-contact with the clinical team. The aim is to gain a deeper understanding of the impact of the service on patient care and to identify possible areas of improvement while advocating for the deliverance of companionate care. Collecting qualitative data regarding patient & family experience has a pivotal role in the service's ongoing development and will help shape pathways and improve care deliverance.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Person Specification
Qualifications
Essential
- NMC registered - either Adult or Paediatric section of the Register.
- Specialist A&E/ED course, or Equivalent
- Immediate Life Support
- Paediatric Life Support
- Level 3 safeguarding
Desirable
- Formal qualification or completion of training in leadership
- Completion of the IPHC Trauma course
Experience
Essential
- Previous experience in Community Emergency Medicine
- Accident and Emergency Department experience
- Experience in co-ordinating Resuscitation room
- Experience in Triage/assessment of patients
Desirable
- Have previously completed a clinical secondment with the Physician Response Unit.
- Delivering/explaining health promotion advice to patients, their carers or parents
- Experience in delivering quality or service improvement projects
Person Specification
Qualifications
Essential
- NMC registered - either Adult or Paediatric section of the Register.
- Specialist A&E/ED course, or Equivalent
- Immediate Life Support
- Paediatric Life Support
- Level 3 safeguarding
Desirable
- Formal qualification or completion of training in leadership
- Completion of the IPHC Trauma course
Experience
Essential
- Previous experience in Community Emergency Medicine
- Accident and Emergency Department experience
- Experience in co-ordinating Resuscitation room
- Experience in Triage/assessment of patients
Desirable
- Have previously completed a clinical secondment with the Physician Response Unit.
- Delivering/explaining health promotion advice to patients, their carers or parents
- Experience in delivering quality or service improvement projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
