Job summary
THERAPY OUTPATIENT B3 ADMINISTRATOR
(1 x Part Time 22.5hrs)
Whipps Cross Hospital
We are looking for a dynamic individual with excellent organisational and interpersonal skills to join our friendly Outpatient Therapy team at Whipps Cross Hospital.
The successful candidate will be required to provide administrative support to both Orthotics and Therapy department. The main duties will be providing full administration support to both services, being the first point of contact to patients and staff, be able to deal with queries and liaise with staff directly.
You will be required to be able to communicate clearly and effectively with a wide range of people including staff and patients. The ability to prioritise work and problem solve is essential.
You will need to be confident in using Word and Excel with the ability to maintain accurate databases and audits. Experience with Oracle, Healthroster and Cerner would be an advantage, however full training will be provided if required.
The successful applicant will work within a team alongside Band 2 and Band 3 staff. You will be supported by the Therapy Administration Manager.
The Administrator may be required to work at Whipps Cross Hospital and other Trusted Sites. The role may include working evenings and possibly weekends.
A range of training and development opportunities are available.
For further information please contact Maree Storey maree.storey1@nhs.net
Main duties of the job
The aim of the role is to provide full Administrative duties this includes supporting the Physiotherapy Outpatient Department, Pain, Rheumatology and Orthopaedics service, including working alongside the MSK Extended Scope Therapy Service.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Experience
Essential
- Minimum 1 year experience using customer focused administrative system
- Minimum of 1 year working in a customer focused environment
- Prior use of spreadsheets
- Customer care and complaints
Desirable
- Previous experience in working in an NHS environment
- Audit and data collection
- Previous experience of working in a service call center
Skills
Essential
- Audio Typing
- Good verbal communication
- Good written communication
- Good telephone manner
- Ability to input and retrieve information on a computerised system
- Able to work as an integral member of a team
Desirable
- Ability to communicate effectively in another language other than English
Knowledge
Desirable
- Knowledge of outpatient national targets
- Knowledge of a range of ICT systems including Word, Excel and Power Point
Qualifications
Essential
- GCSE or equivalent in English and Maths
Other
Essential
- Ability to travel between sites if required
Person Specification
Experience
Essential
- Minimum 1 year experience using customer focused administrative system
- Minimum of 1 year working in a customer focused environment
- Prior use of spreadsheets
- Customer care and complaints
Desirable
- Previous experience in working in an NHS environment
- Audit and data collection
- Previous experience of working in a service call center
Skills
Essential
- Audio Typing
- Good verbal communication
- Good written communication
- Good telephone manner
- Ability to input and retrieve information on a computerised system
- Able to work as an integral member of a team
Desirable
- Ability to communicate effectively in another language other than English
Knowledge
Desirable
- Knowledge of outpatient national targets
- Knowledge of a range of ICT systems including Word, Excel and Power Point
Qualifications
Essential
- GCSE or equivalent in English and Maths
Other
Essential
- Ability to travel between sites if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
