Job summary
We are looking for an enthusiastic and highly motivated senior nurse to join our outstanding corporate nursing team .You will be responsible to lead and coordinate and development in target areas the delivery of specific nursing development and promotion of high quality care. support the Royal London and the Mile End site to effectively and creatively engage our internal and external stakeholders, patients, and patient panel improving initiative that delivers positive patient experiences. You will be the key contact for patient experience and initiatives across the Royal London and Mile End Hospital.
The post holder will be responsible to lead and coordinate and development in target areas the delivery of specific nursing development and promotion of high quality care. support the Royal London and the Mile End site to effectively and creatively engage our internal and external stakeholders, patients, and patient panel improving initiative that delivers positive patient experiences You will respond to enquiries over email and on the telephone using our WeCare values to deliver a high standard of customer service.
You will also establish and oversee efficient administrative and business systems to support the directorate so that we can deliver a high quality care and outstanding patient experience. A strong customer service attitude and collaborative approach is key
Main duties of the job
An exciting opportunity is available for a senior nurse patient experience lead role for the Royal London and Mile End hospital. The post holder will be responsible to lead and coordinate development in targeted areas in the delivery of specific nursing development and promotion of high quality of care. Key to the role is the use of transformational leadership and will play an important part in the embedding of high standards of care across divisions in Royal London and Mile End Hospitals.
The post holder will work closely with Divisional directors and leads, patient panel, ward managers and PALs in developing and improving initiatives that delivers positive changes. The role holder will be the key contact for patient experience and initiatives across the sites.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Person Specification
Experience
Essential
- Evidence of transformational leadership in the development and implementation of engagement and development strategies
Desirable
- Evidence of leading and managing organisational / specialty or culture change and quality improvement programmes Developing and delivering education and training courses to all disciplines
Skills
Essential
- Have strong development and project management skills Have sound analytic skills for quantitative and qualitative data
Desirable
- Have strong and flexible influencing and motivating skills, and interpersonal communication and networking skills.
Knowledge
Essential
- Knowledge of quality Improvement methodologies and techniques.
- Knowledge of education and development design
Desirable
- Using Quality Improvement methodologies, particularly the IHI/PDSA method (including data analysis and reporting for QI) Knowledge of and interest in Improvement Science
Qualifications
Essential
- Registered Nurse, Registered Healthcare professional or substantial patient engagement with evidence of relevant qualification at degree level
- Master's degree or equivalent or working towards
Desirable
- Comprehensive knowledge of development, and patient experience in a healthcare setting
Person Specification
Experience
Essential
- Evidence of transformational leadership in the development and implementation of engagement and development strategies
Desirable
- Evidence of leading and managing organisational / specialty or culture change and quality improvement programmes Developing and delivering education and training courses to all disciplines
Skills
Essential
- Have strong development and project management skills Have sound analytic skills for quantitative and qualitative data
Desirable
- Have strong and flexible influencing and motivating skills, and interpersonal communication and networking skills.
Knowledge
Essential
- Knowledge of quality Improvement methodologies and techniques.
- Knowledge of education and development design
Desirable
- Using Quality Improvement methodologies, particularly the IHI/PDSA method (including data analysis and reporting for QI) Knowledge of and interest in Improvement Science
Qualifications
Essential
- Registered Nurse, Registered Healthcare professional or substantial patient engagement with evidence of relevant qualification at degree level
- Master's degree or equivalent or working towards
Desirable
- Comprehensive knowledge of development, and patient experience in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
