Endoscopy Scheduler

Job summary

We have exciting opportunities within the Mile End Early Diagnosis Centre to join the Endoscopy Scheduling team. These are patient facing roles and would entail contacting patients to arrange appointments, talking patients through the details of their procedures, scheduling appointments on the system and covering reception across a 7-day service. These roles are pivotal to the smooth running of the Endoscopy department as well promoting patient confidence in our professionalism and their care.

Excellent communication, organisational and interpersonal skills are essential. You will also need to be flexible, have an appreciation of the confidential nature of the work and be able to manage a workload to meet pre-determined targets.

Computer literacy would be essential as you will be expected to input and extract information from the Patient Administrative System, Endoscopy Information System and other computing systems.

Main duties of the job

The post holder will be expected to provide a service to the Mile End Early Diagnosis Centre. An up-to-date knowledge of all clinics will be needed to enable the post holder to make, amend, and cancel appointments and handle straightforward queries in all specialties as this will become a multi-skilled role; the post holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic/specialty. The role will range from the registration of new patients, handling GP and patient queries for the service and making appointments using systems such as full and partially booked appointments. Main duties will be answering telephone calls from patients or GP's wishing to make or change appointments or making general enquiries as well as covering the reception desk.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Employer details

Employer name

Barts Health NHS Trust

Address

Mile End Hospital

London

E1 4DG

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Barts Health NHS Trust

Address

Mile End Hospital

London

E1 4DG

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

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