Job summary
An exciting opportunity has arisen for the post of Service Delivery Manager for Electrophysiology and Intervention in the cardiology department.
This is a crucial position within the Division management structure. Reporting to the Service Manager, the Service Delivery Manager will be responsible for providing operational management support and assisting in the delivery and development of services within the Barts Heart Centre.
You will need to have a strong commitment to improving performance, including scheduling, RTT, diagnostics and performance targets, while remaining passionate about quality. You will need to have a proven track record of successful operational management experience, and you will be expected to demonstrate a high standard of excellent communication and organisational skills and an ability to use your initiative.
The post holder will work closely with the clinical teams to ensure the efficient and effective delivery of services.
Main duties of the job
The postholder will be responsible for ensuring that services are efficiently and effectively run at the St Bartholomew's site. This will be achieved through excellent human resources, financial and performance management and leadership of change management to achieve improvements in processes and patient outcomes.
The post holder will take the lead on specific modernisation projects and will also be operationally responsible for designated areas of electrophysiology and intervention.
The post holder will be responsible for meeting service specific and corporate strategic objectives by providing management support to staff within their areas of management.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.
Job description
Job responsibilities
- To assist in performance management of the services against external and internal performance targets.
- Monitoring and reviewing demand & capacity and ensuring maximum utilisation within the service.
- Responsible for reviewing and improving patient pathways as required for designated specialties.
- To act as lead for data quality issues for the department.
- To manage IT issues within the service in order to ensure efficient running of the department.
- To support the Trusts clinical governance strategy through administration and regular contribution to the clinical governance meetings, swift response to complaints, regular analysis and review of adverse incidents and risk management.
- As part of the management team, foster and ensure effective communication within the department and between the department and the wider Trust and external agencies with a view to fostering effective working relationships.
- To ensure an effective learning environment is provided for all staff in conjunction with the other senior managers.
- To focus on the continuous improvement of service provision for all staff in conjunction with the other senior managers.
- To focus on the continuous improvement of service provision by maintaining the current/ up to date knowledge of best practice elsewhere.
- To lead on change management projects within the department.
- To deal fairly, and communicate consistently, with service users and staff to engender a culture of openness and respect for diversity.
- To communicate the vision and rationale of the service.
- To manage and validate the 18 weeks PTL.
Job description
Job responsibilities
- To assist in performance management of the services against external and internal performance targets.
- Monitoring and reviewing demand & capacity and ensuring maximum utilisation within the service.
- Responsible for reviewing and improving patient pathways as required for designated specialties.
- To act as lead for data quality issues for the department.
- To manage IT issues within the service in order to ensure efficient running of the department.
- To support the Trusts clinical governance strategy through administration and regular contribution to the clinical governance meetings, swift response to complaints, regular analysis and review of adverse incidents and risk management.
- As part of the management team, foster and ensure effective communication within the department and between the department and the wider Trust and external agencies with a view to fostering effective working relationships.
- To ensure an effective learning environment is provided for all staff in conjunction with the other senior managers.
- To focus on the continuous improvement of service provision for all staff in conjunction with the other senior managers.
- To focus on the continuous improvement of service provision by maintaining the current/ up to date knowledge of best practice elsewhere.
- To lead on change management projects within the department.
- To deal fairly, and communicate consistently, with service users and staff to engender a culture of openness and respect for diversity.
- To communicate the vision and rationale of the service.
- To manage and validate the 18 weeks PTL.
Person Specification
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Experience of managing performance against RTT targets
- Experience of managing financial budgets
- Experience of managing a team
Skills
Essential
- Ability to analyse and interpret data
- Ability to communicate information clearly
- Excellent interpersonal skills
- Effective time management skills
- Work effectively as a team member
- Able to work on own initiative
Knowledge
Essential
- Understanding of national waiting time targets
- Understanding of the NHS long-term plan and the implications for a large organisation
- Knowledge of Microsoft packages
Qualifications
Essential
- Literate and numerate with a good level of education to A Level (or equivalent) standard
Other
Essential
- Demonstrate Bart's Health vision, values and behaviours
- An enthusiastic, flexible and adaptable approach with the ability to respond constructively to changes and demands as required
Person Specification
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Experience of managing performance against RTT targets
- Experience of managing financial budgets
- Experience of managing a team
Skills
Essential
- Ability to analyse and interpret data
- Ability to communicate information clearly
- Excellent interpersonal skills
- Effective time management skills
- Work effectively as a team member
- Able to work on own initiative
Knowledge
Essential
- Understanding of national waiting time targets
- Understanding of the NHS long-term plan and the implications for a large organisation
- Knowledge of Microsoft packages
Qualifications
Essential
- Literate and numerate with a good level of education to A Level (or equivalent) standard
Other
Essential
- Demonstrate Bart's Health vision, values and behaviours
- An enthusiastic, flexible and adaptable approach with the ability to respond constructively to changes and demands as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
