Job summary
East Ham Ward, Newham University Hospital
- We are friendly.
- We are welcoming.
- We are a community.
- Join the Newham family.
Newham serves one of the most diverse populations in the country and our team here are committed to finding new and innovative ways of delivering healthcare to our community. We specialise in finding alternative ways to meet the needs of our community and look to deliver the best treatment and support in partnership with community and specialist providers rather than the traditional 'hospital model'. Working in these different settings can give staff a real opportunity to get to know their patients and the local area.
We are currently looking for an enthusiastic Ward Clerk (band 3) to join our team. We are an established team looking after patients who have undergone surgery.
Main duties of the job
You will provide a comprehensive range of clerical functions to support the ward team in delivering high quality service for the patients.
You will be the first to communicate to our patients and visitors, either face to face or via telephone, and therefore excellent communication and customer service skills are a must.
To promote teamwork among the surgical ward clerks, you will offer support in case a member of your team is off duty.
Working hours are 37.5 hours per a week Monday to Friday.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.
We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Experience
Essential
- Customer service experience
Skills
Essential
- Good written and verbal communication skills
- Good ICT Skill
- The post-holder will carry out delegated appropriate tasks with minimal supervision
- Able to convey information in a clear concise manner
- Able to prioritise and organise
- Able to offer appropriate assistance to patients/colleagues
- Able to recognise potential service improvements
- Good organisational skills
- Able to work autonomously, prioritising own work
Knowledge
Essential
- Understanding of the Hospital or Care Sector
Qualifications
Essential
- Maths and English GCSE or Level 2 Maths and English
Other
Essential
- Positive attitude and ability to work under pressure
- Responsible for own individual performance review
- Able to respond quickly to emergency situations in all areas of the unit
- Good Team Member
Person Specification
Experience
Essential
- Customer service experience
Skills
Essential
- Good written and verbal communication skills
- Good ICT Skill
- The post-holder will carry out delegated appropriate tasks with minimal supervision
- Able to convey information in a clear concise manner
- Able to prioritise and organise
- Able to offer appropriate assistance to patients/colleagues
- Able to recognise potential service improvements
- Good organisational skills
- Able to work autonomously, prioritising own work
Knowledge
Essential
- Understanding of the Hospital or Care Sector
Qualifications
Essential
- Maths and English GCSE or Level 2 Maths and English
Other
Essential
- Positive attitude and ability to work under pressure
- Responsible for own individual performance review
- Able to respond quickly to emergency situations in all areas of the unit
- Good Team Member
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
