Job summary
A General Practice Assistant (GPA) plays a key role in supporting the smooth running of GP clinics by taking on routine administrative and basic clinical tasks. This includes responsibilities such as preparing consultation rooms, managing patient flow, updating records, processing prescriptions, and performing observations like blood pressure or temperature checks. By handling these essential but time-consuming duties, the GPA enables GPs to dedicate more time to direct patient care, improving efficiency, reducing delays, and enhancing the overall patient experience.
Main duties of the job
Administrative & Workflow Management
- Oversee and process clinical correspondence, workflow tasks, and coding using appropriate IT systems.
- Manage QOF recall administration and maintain accurate patient registers.
- Coordinate patient appointments, referrals, diagnostic tests, and follow-up consultations.
- Provide administrative support for safeguarding processes and palliative care pathways.
- Administer ADHD and autism pathways, including liaison with external agencies such as education services.
- Communicate effectively with external providers, including on-call doctors, to facilitate admissions or obtain clinical advice while ensuring continuity of GP consultations.
- Complete core sections of non-clinical forms (e.g., insurance, mortgage, benefits) for GP review and approval.
Patient Preparation & Support
- Prepare patients for GP consultations by taking a brief history and recording basic observations.
- Support long-term condition (LTC) reviews and NHS Health Checks, including follow-up actions.
Clinical Duties (where trained and competent)
- Perform phlebotomy and basic observations (e.g., blood pressure).
- Conduct ECGs and urinalysis.
- Administer vaccinations under an approved Patient Specific Direction (PSD).
- Carry out urine dip tests and other routine checks as required.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace
At Brierley Hill and Amblecote Primary Care Network, we're more than just GP practices - we're a team dedicated to transforming healthcare for our community. By working collaboratively, we deliver innovative, patient-focused services that make a real difference every day.
As part of this we employ an Additional Roles Reimbursement Scheme (ARRS) team. These roles - including Clinical Pharmacists, Social Prescribers, Care Coordinators, and General Practice Assistants - are essential in shaping the future of primary care. ARRS staff bring specialist skills and fresh perspectives, helping us provide holistic care, reduce GP workload, and improve patient outcomes.
When you join us, you'll be part of a supportive, forward-thinking network that values your contribution and invests in your development. Together, we're building a stronger, healthier community - and we'd love you to be part of it.
We are committed to home life balance through flexible working and making reasonable adjustments where possible
Job description
Job responsibilities
Administrative & Workflow Management
- Oversee and process clinical correspondence, workflow tasks, and coding using appropriate IT systems.
- Manage QOF recall administration and maintain accurate patient registers.
- Coordinate patient appointments, referrals, diagnostic tests, and follow-up consultations.
- Provide administrative support for safeguarding processes and palliative care pathways.
- Administer ADHD and autism pathways, including liaison with external agencies such as education services.
- Communicate effectively with external providers, including on-call doctors, to facilitate admissions or obtain clinical advice while ensuring continuity of GP consultations.
- Complete core sections of non-clinical forms (e.g., insurance, mortgage, benefits) for GP review and approval.
Patient Preparation & Support
- Prepare patients for GP consultations by taking a brief history and recording basic observations.
- Support long-term condition (LTC) reviews and NHS Health Checks, including follow-up actions.
Clinical Duties (where trained and competent)
- Perform phlebotomy and basic observations (e.g., blood pressure).
- Conduct ECGs and urinalysis.
- Administer vaccinations under an approved Patient Specific Direction (PSD).
- Carry out urine dip tests and other routine checks as required.
Job description
Job responsibilities
Administrative & Workflow Management
- Oversee and process clinical correspondence, workflow tasks, and coding using appropriate IT systems.
- Manage QOF recall administration and maintain accurate patient registers.
- Coordinate patient appointments, referrals, diagnostic tests, and follow-up consultations.
- Provide administrative support for safeguarding processes and palliative care pathways.
- Administer ADHD and autism pathways, including liaison with external agencies such as education services.
- Communicate effectively with external providers, including on-call doctors, to facilitate admissions or obtain clinical advice while ensuring continuity of GP consultations.
- Complete core sections of non-clinical forms (e.g., insurance, mortgage, benefits) for GP review and approval.
Patient Preparation & Support
- Prepare patients for GP consultations by taking a brief history and recording basic observations.
- Support long-term condition (LTC) reviews and NHS Health Checks, including follow-up actions.
Clinical Duties (where trained and competent)
- Perform phlebotomy and basic observations (e.g., blood pressure).
- Conduct ECGs and urinalysis.
- Administer vaccinations under an approved Patient Specific Direction (PSD).
- Carry out urine dip tests and other routine checks as required.
Person Specification
Qualifications
Essential
- Good general level of education to GCSE (A* - C Grade) or NVQ level 2
Knowledge and Training
Essential
- Competence in Microsoft Office packages (Outlook, Word, Excel).
Desirable
- HCA level clinical skills
Experience
Essential
- Experience of working within General Practice or the healthcare system
Desirable
- Experience using EMIS, Docman and other IT systems
- Previous administrative experience
Communication Skills
Essential
- Ability to remain calm when dealing with difficult or distressed people
- Able to think ahead and anticipate issues. Ability to be assertive, but polite and patient.
- Ability to be assertive, but polite and patient.
Analytical and Judgement Skills
Essential
- Ability to compile and analyse statistical information
Planning Skills
Essential
- Ability to work on own initiative and as part of a team
- Ability to think ahead and anticipate issues.
- Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.
Person Specification
Qualifications
Essential
- Good general level of education to GCSE (A* - C Grade) or NVQ level 2
Knowledge and Training
Essential
- Competence in Microsoft Office packages (Outlook, Word, Excel).
Desirable
- HCA level clinical skills
Experience
Essential
- Experience of working within General Practice or the healthcare system
Desirable
- Experience using EMIS, Docman and other IT systems
- Previous administrative experience
Communication Skills
Essential
- Ability to remain calm when dealing with difficult or distressed people
- Able to think ahead and anticipate issues. Ability to be assertive, but polite and patient.
- Ability to be assertive, but polite and patient.
Analytical and Judgement Skills
Essential
- Ability to compile and analyse statistical information
Planning Skills
Essential
- Ability to work on own initiative and as part of a team
- Ability to think ahead and anticipate issues.
- Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
