Job summary
Community AHP Services Admin Team Lead
We are seeking a proactive Band 4 Community AHP Service Admin Team Lead to oversee the delivery of high-quality administrative support across our Community AHP Services, including Podiatry, Leg Ulcer, Dudley Rehabilitation Service, Own Bed Instead, and Community Rehab & Falls Team.
The post holder responsibilities include day-to-day and remote Administrative staff management, coordinating cross-cover within the admin team to ensure a consistent and effective administration.
Be responsible for the smooth running of the patient journey by ensuring co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
To promote a positive image of the Community AHP Service through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.
To be responsible for ensuring high standards of data entry and quality are achieved across all services in both paper and electronic record keeping.
Main duties of the job
- To ensure the smooth running of the administrative services and that the clinical team are supported to meet patients' needs.
- To provide line management support to administrative staff
- Be responsible for the co-ordination and implementation of all administrative processes along the patient pathway to ensure that the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
- Set expectations regarding levels of customer services and ensure all admin staff understand these and maintain them.
- Escalate to the Service Managers details of any delays or bottlenecks within the administration / booking process which will affect the patient journey and / or delivery of clinical services.
- Ensure all patient administration is carried out in line with Trust policies and standard operating procedures.
- To strive for excellence in providing accurate and timely data to underpin service development, business development, audit & research
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.
Job description
Job responsibilities
Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Education & Qualifications
Essential
- Good standard of education GCSE Grade A -C in English and Maths or equivalent
- NVQ Level 4 or equivalent qualification/experience
- IT qualification - ECDL, RSAII or equivalent skills and experience
Desirable
- Management or Leadership Training
Knowledge & Training
Essential
- Proven clerical/administrative experience within a customer care environment
- Good understanding of confidentiality and Data Protection Act
- Advanced IT skills with the ability to work in different computer applications
- Advanced knowledge of Microsoft packages and experience of inputting data on to spreadsheets/ word/ excel / OASIS / databases
Desirable
- Good knowledge of medical terminology
Experience
Essential
- Competence in a range of managerial and administrative procedures acquired through formal training or equivalent experience to NVQ Level 4
- Excellent organisation and planning skills
- Experience of management of waiting lists or equivalent
- Experience of organising and supporting meetings
- Experience of medical audio typing or equivalent
- Experience of reception/ customer service telephone skills
Desirable
- Experience of working in the NHS
- Experience of developing effective administrative systems and managing their implementation
Communication & Relationship Skills
Essential
- Excellent communication skills, oral and written.
- Good team worker and ability to work alone
- Friendly and approachable
- Professional approach to work and colleagues
- Able to respond positively to constructive feedback and give feedback to others
Analytival & Judgement Skills
Essential
- Ability to prioritise effectively
- Ability to analyze and interpret complex data
- Good judgement and analytical skills
Planning & Organisational Skills
Essential
- Able to meet deadlines and manage time effectively
- Able to cope with different and competing demands
- Highly motivated and organised
- Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines
Equality, Diversity, Inclusion and Trust Values
Essential
- Able to provide safe, caring, and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
Person Specification
Education & Qualifications
Essential
- Good standard of education GCSE Grade A -C in English and Maths or equivalent
- NVQ Level 4 or equivalent qualification/experience
- IT qualification - ECDL, RSAII or equivalent skills and experience
Desirable
- Management or Leadership Training
Knowledge & Training
Essential
- Proven clerical/administrative experience within a customer care environment
- Good understanding of confidentiality and Data Protection Act
- Advanced IT skills with the ability to work in different computer applications
- Advanced knowledge of Microsoft packages and experience of inputting data on to spreadsheets/ word/ excel / OASIS / databases
Desirable
- Good knowledge of medical terminology
Experience
Essential
- Competence in a range of managerial and administrative procedures acquired through formal training or equivalent experience to NVQ Level 4
- Excellent organisation and planning skills
- Experience of management of waiting lists or equivalent
- Experience of organising and supporting meetings
- Experience of medical audio typing or equivalent
- Experience of reception/ customer service telephone skills
Desirable
- Experience of working in the NHS
- Experience of developing effective administrative systems and managing their implementation
Communication & Relationship Skills
Essential
- Excellent communication skills, oral and written.
- Good team worker and ability to work alone
- Friendly and approachable
- Professional approach to work and colleagues
- Able to respond positively to constructive feedback and give feedback to others
Analytival & Judgement Skills
Essential
- Ability to prioritise effectively
- Ability to analyze and interpret complex data
- Good judgement and analytical skills
Planning & Organisational Skills
Essential
- Able to meet deadlines and manage time effectively
- Able to cope with different and competing demands
- Highly motivated and organised
- Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines
Equality, Diversity, Inclusion and Trust Values
Essential
- Able to provide safe, caring, and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
